Full-Time
Apple & Mobile Device Technician II
Confirmed live in the last 24 hours
Allegiant Air
1,001-5,000 employees
Low-cost airline for leisure travel
Compensation Overview
$60.8k - $76.1k/yr
Mid
No H1B Sponsorship
Las Vegas, NV, USA
- Must be authorized to work in the US as defined by the Immigration Act of 1986.
- Must pass a Criminal Background Check.
- Education: Associate's Degree or Equivalent Experience
- Certification: JAMF 200 Certification or above.
- Minimum two (2) years of experience in a technical support role with a focus on Apple or Mobile Device Support.
- Work closely with mobile device business users to ensure we are meeting current and future needs and requirements.
- Provide second level escalation support for JAMF, Mobile Device and Apple issues across the Allegiant enterprise of companies.
- Responsible for the management and configuration of mobile devices across the Allegiant enterprise of companies.
- SME for all aspects of the mobile device architecture and environment.
- Administer all aspects of the JAMF MDM environment.
- Test and validate iOS compatibility of iPads, applications and MDM.
- Responsible for an overall understanding of the Allegiant mobile device application catalog to engage in intelligent discussion as the Tier II Service Desk Support with clients and vendors.
- Escalate issues and work with disparate teams to resolve issues.
- Responsible for inventory tracking, routing and reporting.
- Prepare hardware for delivery to end users.
- Support Allegiant’s Mobile device sparing program.
- Creation of documentation / knowledge base articles to add to the collective knowledge of the team.
- Image MAC devices.
- Support Server based mobile applications.
- Work with Tanium for reporting of patch / update installation compliance.
- Assist with remote site preparation / installation.
- Responsible for remote desktop support of Apple devices.
- Support multiple clients each day.
- Administer changes and adjustments to systems, as needed.
- Recommend the purchase of new equipment and software.
- Assess system performance and recommend improvements.
- Work with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements.
- Respond to and resolve difficult inquiries and complaints.
- Mentor junior staff.
- Provide emergency response to reduce down-time, correct errors, monitor vendor activity, diagnose system failures, and conduct off-hours scheduled and as-needed maintenance.
- Will be part of an on-call rotation for after-hours support.
- Excellent customer service skills.
- Self-starter who recognizes a need and takes action to resolve an issue.
- Excellent listening and communications skills (emphasis on technical communication to non-technical colleagues) in a business environment.
- Remote support experience.
- Must possess knowledge of Windows desktop operating systems, applications, networking, computer desktop hardware, and local/network printing.
- Must possess knowledge of Apple MAC OS X desktop and server operating systems, applications, networking, computer desktop hardware, and local/network printing in a MAC environment.
- Must possess knowledge of Apple iPad in an Enterprise MDM (JAMF) environment.
- Strong knowledge of MAC imaging processes and technologies.
- Strong knowledge of iPad imaging processes and technologies.
- Strong knowledge of all Apple (IOS and OS) patching processes.
- Familiarity with Inventory tracking and management processes and procedures.
- Familiarity with help desk ticketing system.
- Familiarity with Networking protocols.
- Familiarity with Firewall operations.
- Can follow existing process and procedures, while offering suggestions for improvement.
- Can create documentation / knowledge base articles to add to the collective knowledge of the team.
- Ability to travel for work (up to 30 percent travel) required.
- Ability to work as part of an on-call rotation for after-hours support.
- Ability to support Windows 10 environment at minimal support state.
Allegiant Air operates a low-cost airline that connects travelers from smaller cities to popular leisure destinations. The airline offers affordable fares and additional travel services, including hotel bookings, rental cars, and entertainment tickets, all accessible through its website. Since starting in 1999 with just one aircraft, Allegiant has grown to a fleet of over 92 jets and operates more than 350 routes across the United States. Its business model emphasizes providing budget-friendly air travel, either as a standalone service or as part of vacation packages, making it easy and economical for leisure travelers. Allegiant stands out from competitors by focusing on value and convenience, catering specifically to those looking for affordable travel options.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Las Vegas, Nevada
Founded
1999
Simplify's Take
What believers are saying
- Increased demand for domestic leisure travel boosts bookings for Allegiant.
- Allegiant's expansion of its route network captures a larger leisure travel market share.
- The trend of 'workcations' increases demand for Allegiant's flexible travel options.
What critics are saying
- Increased competition from ultra-low-cost carriers like Avelo Airlines threatens market share.
- Closure of Los Angeles crew base and route cuts may affect service reliability.
- Legacy technology systems may hinder Allegiant's ability to innovate and adapt.
What makes Allegiant Air unique
- Allegiant Air focuses on connecting small cities to premier leisure destinations.
- The airline offers bundled travel packages, including flights, hotels, and car rentals.
- Allegiant operates an all-jet fleet, emphasizing high efficiency and low-cost travel.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Employee Stock Purchase Plan
Profit Sharing
Medical Travel Reimbursement
Legal, Identity and Pet Insurance
Employee Assistance Program
Tuition Reimbursement
Flight Benefits
Paid Vacation
Paid Sick Leave
Paid Holidays
Company News
Allegiant Air cuts 9 routes & will close Los Angeles crew base.
Allegiant launches 7 new flights to, from sarasota bradenton airport.
Anyone who has served as chief information officer at a number of different airlines is likely to have experienced a lot of highs and lows.Technology and teams will have come and gone, investments will have been made and perhaps abandoned, airline distribution strategy will have been formulated, thrown out and come 'round again. Scott Allard served as CIO of Allegiant between 2011 and 2017 and prior to that held the same role at Spirit Airlines. He now advises airlines and airline technology companies on strategy. In an interview with PhocusWire, he discussed the challenges of legacy systems, the mistakes he sees being made and what he would do if he was a CIO again.As you look at your previous roles as chief information officer of Spirit and then Allegiant, what have you learned that you wish you knew at the time?As I started looking at this question, I thought I’d come back to it because it’s so hard. Then, I started examining myself, is it hard because I’m not admitting to my previous mistakes? Why I find it hard became an interesting thing for me, because I feel like I did everything I should have at the time, but clearly not. So, what is it that I wish I knew? The best answer I have is that technology has become more available to more team members over time. I worked in healthcare before I went to Priceline, surveying home grown systems around the company to assess the risks and offer some sort of mitigation to those risks of having employees build stuff
Allegiant was named the 2024 3-year-old Filly Trotter of the Year by the U.S. Harness Writers Association.
Allegiant Air (G4) launched 60 new routes, compared to 25 in the previous year, while Avelo Airlines increased its network by 55 routes, up from 36 in 2023.