Key Responsibilities

• Successfully implements projects while ensuring customer satisfaction
• Contributing to best practices of the group and mentoring other team members
• Supports the project manager on engagements along with functional responsibilities, assists with SOW creation, project planning, etc.
• Serves as Lead Business Consultant on Implementation projects on one or more functional area.
• Maintains full chargeability on one or more client accounts simultaneously
• Authors Best Practice Document(s) in functional area
• Identifies/pursues sales opportunities for additional consulting work at customer site
• Provides information to managers, engagement director or account manager as appropriate
• Provides industry and functional expertise and leadership in the discovery workshop in designing, configuring, testing, and production support of the product solution for the client’s business needs.
• Serves as the client’s principal point of contact for consultation and expert advice
• Is in close communication with the Project Manager, regarding client questions and issues regarding the product solution and configuration
• Performs as the lead consultant in the workshop/requirements and design phase of the project
• Serves as mentor and role model for all level Business Consultants in one or more functional areas of the Product solution
• Works with managers to enhance, publish, and train staff regarding implementation best practices in specific functional area of the product solution
• Presents the product solution to both client executive and user-level audiences
• Supports the project manager in obtaining client signoff of deliverables and milestones
• Assumes hands-on project implementation duties in all phases of the product implementation reporting to the project manager
• Provide sales/ presales support through estimation, document authoring for RFP/RFI responses, sales proposals and hands-on demonstrations in specific functional area to meet the client’s desired business requirements
• Supports the deliverables of the technical consultants by providing business and functional guidance, review, testing, and validation of scripted solutions (reports, plugins, and interfaces)
• Liaises with ION Product Management to exchange information on the latest developments in the industry in order to improve the ION products.
• Assists with services best practices

Required Skills, Qualifications and Experience

• Strong client-facing skills
• Good interpersonal skills
• Good written and oral communication skills
• Bachelor’s Degree in Finance, Accounting, Engineering, Economics, or a related IT field or equivalent experience in a related field
• Ability to work as part of a project team structure
• Ability to work onsite at client locations
• 9+ years direct experience in designing, configuring, and troubleshooting installations in client environments
• 9+ years Industry/systems experience
• Demonstrated expertise in more than one area of product configuration and in one or more industry product set