Product Operations Associate

Help the worlds largest organizations prove their cyber resilience

Immersive is the leader in people-centric cyber resilience. We help organizations continuously assess, build, and prove their cyber workforce resilience for teams across the entire organization, from front-line cybersecurity and development teams to Board-level executives. We provide realistic simulations and hands-on cybersecurity labs to evaluate individual and team capabilities and decision-making against the latest threats. 

https://www.immersivelabs.com/why-immersive-labs

Where we are now

Immersive was founded in 2017, from a cargo container in Bristol, UK we’ve grown to over 300 employees globally, announced funding of more than £150 million and been voted a Best place to work for the last 3 years running! We are trusted by the world’s largest organizations including KPMG, Sophos and the NHS to measure, map to risk, and optimize the human cyber abilities of their entire workforce.

https://careers.immersivelabs.com/our-story/

We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.

Product Operations Analyst - 9 Month Fixed Term Contract

We are seeking a highly organized and detail-oriented Product Operations Analyst to join our dynamic product team. In this role, you will be a crucial link between our product, engineering and cyber teams and the rest of the business, ensuring smooth product development and launch processes. 

Reporting to our senior manager of Cyber and working closely with the Product Operations Lead, you will play a key role in optimizing workflows, analyzing data, and providing insights to improve product performance and efficiency. You will also get the opportunity to take on responsibilities for key project deliverables

This is an excellent opportunity to gain hands-on experience in product operations and contribute to the success of our growing product portfolio.

Your main responsibilities (we're scaling fast, so these may change as we grow):

• Assist in the planning and execution of monthly product and cyber releases, including coordinating with Enablement and GTM teams.

• Identify and recommend improvements to existing planning, development and launch processes.

• Collect, analyze, and interpret product and cyber delivery data to identify trends and actionable insights.

• Work closely with our Product Operations Analyst to exchange and analyse data to ensure a successful product organisation. 

• Act as a liaison between product, engineering and cyber and our GTM teams to ensure alignment on prioritisation and delivery of product and cyber features. 

• Administer and maintain product operations tools and systems (e.g., project management software, analytics platforms, feedback tools).

• Evaluate and recommend new tools and technologies to improve product operations as appropriate.

• Ensure data integrity across multiple systems.

• Work closely with our UX Researcher to gather, organize, and analyze customer feedback from various sources and distribute customer insights to relevant teams to inform product decisions.

• Assist Product Marketing and PMs and SMEs in conducting market research and competitive analysis to inform product strategy.

• Work closely with the Product Operations Lead and Cyber Engineering Managers to plan and deliver ad hoc projects such as systems migrations and security initiatives.

• Help to ensure that PMs and SMEs have the information that they need to make good decisions.

You should apply if you have ​​(we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role):

• Experience in Product Operations or within a SaaS environment

• Knowledge of Jira and Productboard would be advantageous

• Excellent analytical and problem-solving skills, combined with strong business judgement and ability to present analysis in a clear and compelling manner

• Enjoy working in a high-growth, performance and deadline driven environment

• Results-oriented, with attention to detail and can prioritize multiple objectives and projects

Immersive’s growth has been fuelled by our values that underpin everything we do, here's how they relate to this role:

• Driven - We push the boundaries of innovation, acting swiftly to achieve ambitious outcomes. Our drive embodies a culture of ambition, where challenges are stepping stones to excellence.

• Inclusive - Our strength lies in diversity, fostering a culture where every individual contributes to our collective strength. We champion open dialogue and empathy, ensuring a collaborative, inclusive workplace.

• Customer Centric - We seek to develop deep relationships with our customers to help them achieve their business outcomes. We exceed our customers and partners expectations by crafting products, services and experience that surprise, delight and ensuring they feel valued and supported every day.

• One Team - We are a talented global team working together to achieve our vision. Central to our ethos, resilience means adapting and thriving in adversity. It guides our innovation, ensuring we and our clients are prepared for the future.

As well as an inclusive, supportive place for you to be you. We offer an extensive range of benefits so you can do your very best work:

• Time off, flexible and remote working so you can work when is best for you, includes 25 days annual leave +  2 volunteering days and your birthday off

• The longer you are with Immersive Labs, the more holiday days you get, up to a maximum of 30 days after five years of service 

• Look after your family and yourself with enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, private healthcare plan and more

• Career and learning development through the platform and our ‘Learn Anything’ fund

• Recognition & Rewards for doing great work and living our values and behaviours

• Informal or formal flexible working options, e.g. flexible start and finish times, reduced hours, job share, remote working

• We’re a sociable, tight-knit team with monthly socials, and sports clubs. Our socials have included everything from pottery painting and paper mask making, to movie nights and escape rooms

• When you do visit the UK hub, getting there is easy: we’re based in the centre of Bristol, just a 10 minute walk from the train station. We also offer railcard loan and cycle scheme to buy a new bike

Find out more at https://careers.immersivelabs.com

Unlock your potential with Immersive Labs. Click apply to find out more.