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Engineering Manager
Contact Engineering
Confirmed live in the last 24 hours
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Leadership
Management
Product Design
Requirements
  • 7+ years of software engineering experience with 5+ years of experience building and leading engineering teams
  • Solid understanding of software engineering fundamentals and software delivery process
  • Experience in hiring, developing diverse teams, creating an inclusive environment and retaining top talent
  • Experience working with product, design, business and leadership in setting the long term strategic direction for team and products
  • Experience with effectively creating alignments with multiple teams and operating well in ambiguity
  • Excellent communication and collaboration skills
Responsibilities
  • As an Engineering Manager, you'll be responsible for technical strategy, guidance, implementation and execution of key contact center applications
  • You'll partner closely with product management, product designers and cross functional partners to craft and evolve the vision, mission, and strategy of the Customer Service organization
  • With bias towards execution, you'll help implement effective project logistics that emphasize quality and drive progress within the team
  • You'll lead the engineering hiring plan for the team, from sourcing through hire
  • You'll develop a diverse and inclusive team where team members are empowered to do their best work
  • You'll mentor engineers and look for opportunities to advance their careers while keeping them engaged and focused on the product and the company vision
Netflix

5,001-10,000 employees

Subscription streaming entertainment service
Company Overview
Netflix's mission is to entertain the world. The company operates a streaming platform for movies & TV shows and has over 222 million subscribers globally.
Benefits
  • Free lunches
  • Up to 12 months' maternity and paternity leave
  • Unlimited vacation days, within reason
  • Open working hours (at the California office)
  • Health, vision, and dental insurance
  • Employee stock purchase plan
  • Mobile phone discounts
Company Values
  • Inclusion
  • Innovation
  • Passion
  • Curiosity
  • Judgment
  • Communication
  • Courage
  • Selflessness
  • Integrity
  • Impact