Engagement Manager

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Title: Engagement Manager - Consulting

Location: Bengaluru, Karnataka, India

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Brief About The Team & Fractal

Fractal Analytics is Leading Fortune 500 companies leverage Big Data, analytics and technology to drive smarter, faster and more accurate decisions in every aspect of their business.

Fortune 500 companies recognize analytics is a competitive advantage to understand s and make better decisions. We deliver insight, innovation and impact to them through predictive analytics and visual storytelling.

Brief About The Role

An Engagement Manager has complete ownership and accountability for successful delivery of client projects and enabling growth for a particular client account. Own client outcomes across engagements, typically managing multiple projects in parallel and cross-sell new consulting work. An engagement Manager plays a pivotal role in leading and executing large global programs for various clients and bring thought leadership to build a roadmap/analytics strategy. Their roles and responsibilities include the following:

Business Consulting and Client Relationship Management

• Business Development - Assist the global sales and consulting teams and coordinate with internal capability teams in pursuing ongoing leads / RFPs from solutioning standpoint.
• Experience in solving business problems leveraging data and AI in Automobile, Manufacturing or Tech domain is a must
• Build, deepen and broaden client relationships at senior executive levels in conjunction with account managers of our clients. This will be measured through growth of the account.
• Build and maintain strong relationships with key stakeholders across various geographies, domains, and business units, effectively managing expectations and ensuring alignment with project goals.
• Lead and oversee large-scale analytics programs from inception to completion, ensuring alignment with client objectives and delivering impactful solutions.
• Work closely with cross-functional teams to design innovative and scalable analytics solutions that address client challenges and drive competitive advantage.
• Serve as the primary point of contact for clients, understanding their business needs, providing strategic guidance, and delivering insights that drive business impact.
• Construct roadmaps to enable clients’ strategic vision to be realized through the power of AI, Engineering & Design, by working closely with people across levels and communicating effectively
• Provide thought leadership in clients’ business planning sessions, lead proposal and statement of work (SOW) development including defining business objectives, solution approach, scope, deliverables, client responsibilities, staffing roles, pricing, and risk mitigation
• Stay abreast of industry trends, emerging technologies, and best practices in analytics and consulting, and contribute to thought leadership initiatives within the organization.

Delivery Management

• Work with clients to understand key business challenges, formulate business problems and lead solution development and delivery on consulting engagements with a team project managers and consultants.
• Drive the execution of projects, ensuring adherence to timelines, budget, and quality standards while proactively identifying and mitigating risks.
• Define standard metrics and KPIs for clients and establish processes to measure them. Responsible for the quality of delivery for the engagements as measured by relationship specific measures as well as Net Promoter Score (NPS). This would include, among other things, design & review of the solution, scaling and institutionalizing analytics in the client organization, high level of program management, and meeting all other engagement goals.
• Successfully juggle the competing demands of multiple client projects simultaneously (including managing time and resources against changing priorities
• Build a highly engaged team and manage their careers, by inspiring colleagues, creating opportunities, building individuals’ capability and creating followership
• Provide leadership and guidance to project teams, fostering a collaborative and high-performance culture, and ensuring the development and growth of team members.
• Demonstrated technical acumen across a range of AI, and Data Engineering tools and platforms, including experience in helping clients operationalize advanced analytics solutions at enterprise scale
• Manage P&L of the account, meeting margins while ensuring revenue targets and client satisfaction measured through NPS
• Ensure timely and appropriate staffing for new engagements – plan hiring and staffing decisions

The Person: Qualification & Experience

• 10+ years of experience in analytics delivery and business consulting with at least 4+ years of leadership experience
• Experience in design and review of new solution concepts and leading the delivery of high-impact analytics solutions and programs for global clients.
• Knowledge of advanced analytics and machine learning AI techniques such as segmentation/clustering, recommendation engines, propensity models, and forecasting to drive growth throughout the customer lifecycle. Should be able to evaluate and bring in new advanced techniques to enhance the value-add for clients
• Should be able to apply domain knowledge to functional areas like market size estimation, business growth strategy, impact of govt policies on product, strategic revenue management, marketing effectiveness
• Must have excellent project/program management skills and have experience managing multiple work streams and projects at one time
• Have business acumen to manage revenues profitably and meet financial goals consistently. Able to quantify business value for clients and create win-win commercial propositions.
• Proven experience in managing stakeholders at various levels, including C-suite executives, across multiple geographies.

• Excellent leadership and communication skills, with the ability to inspire and influence cross-functional teams and drive consensus.
• Strong analytical and problem-solving skills, with the ability to translate complex data and insights into actionable recommendations.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.
• Willingness to travel occasionally for client engagements (when feasible).
• Good thought leadership & ability to structure & solve business problems, innovating, where required
• Outstanding presentation and communication skills (Oral and written) with the ability to inspire others to make informed decisions.
• Must have the ability to adapt to changing business priorities in a fast-paced business environment

EDUCATION: BE / BTech, Masters / MBA

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!