Escalation Specialist
R-15985
Posted on 3/21/2024
INACTIVE
Dun & Bradstreet

5,001-10,000 employees

Business intelligence products for companies
Company Overview
Dun & Bradstreet seeks to create a global network of trust enabling clients to turn uncertainty into confidence, risk into opportunity, and potential into prosperity. The company is building on its world-class data and analytics—Dun & Bradstreet Data Cloud—to deliver more data and deeper insights.
Data & Analytics
Financial Services

Company Stage

N/A

Total Funding

$385.4M

Founded

1840

Headquarters

Jacksonville, Florida

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

1%
Locations
Jacksonville, FL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
CategoriesNew
Customer Success & Support
Customer Experience
Customer Support
Requirements
  • Undergraduate Degree or equivalent work experience required (6-10 years)
  • 2-4 yrs experience conducting root cause analysis, documenting findings, and designing plans/proposals to rectify issues or prevent operational recurrence
Responsibilities
  • Act as the primary accountable CX owner to resolve escalated critical customer issues
  • Perform proactive Root Causes Analysis deep dives into identified areas of high-volume case traffic
  • Review service failures to highlight and drive improvement opportunities across Customer Service