Facebook pixel

Sr. Marketing Manager
Customer Programs
Posted on 6/9/2022
Bellevue, WA, USA
Experience Level
Desired Skills
  • 5+ years in marketing retention and/or engagement programs or related marketing or field in a SAAS company
  • 2+ years serving as a people manager with track record for to supporting, leading and inspiring team members
  • Experience producing learning curriculum or other educational assets for customers in virtual event and/or webinar format
  • Experience managing a user group program at a SAAS company ideal
  • Passion for working with customers, creating connections, understanding their business needs to build partnership
  • Outstanding communication skills both written and verbal. Comfortable presenting to small groups and larger events and able to connect with Smartsheet daily users all the way up to our most senior executive clients
  • Multi-lingual also ideal but not required - in either French, German or Japanese
  • Creative, flexible, and naturally curious individual always looking for ways to improve our programs
  • Strong analytical skills able to identify key performance indicators and report on trends and insights
  • Excellent work ethic and ability to thrive in a fast moving environment
  • Bachelor's degree in marketing, business, communications, or relevant field is preferred
  • Create overall strategy for customer engagement events to support industries, verticals, regions, sales and channel/partners
  • Manage and mentor team to plan and produce virtual product and solution training to support product and feature releases, increase usage and adoption
  • Manage and mentor team to guide user group strategy and execute 100+ user groups - virtual and in-person across the US
  • Develop plan to ramp in-person user groups in important markets in the US
  • Partner with colleagues in EMEA and APAC to support strategy ensure consistency and continuity of engagement programs globally
  • Manage partner/channel relationships and lead user group participation in EMEA, APAC and other regions
  • Manage and grow the Mobilizer program in the US and expand into key regions/languages to support empowering customers to grow Smartsheet within their organizations
  • Develop key metrics and reporting mechanisms to understand the impact of engagement programs including retention, expansion and influenced revenue
  • Partner with product marketing, corporate events, sales, customer success, and learning center colleagues to gain understanding and lead programs that help exceed our marketing goals and objectives
  • Mentor and grow team members to help them reach their best potential at Smartsheet

1,001-5,000 employees

Cloud-based collaboration platform
Company Overview
Smartsheet's mission is to empower anyone to drive meaningful change - for themselves, their businesses and even for the world.
  • Health and wellness benefits - From sick days to mental health services, we support you. We provide company-sponsored comprehensive healthcare coverage and well-being benefit programs so you can take care of your whole self.
  • Time away - We want you to find time for what matters to you. We offer a variety of programs so you can recharge and reconnect, including paid time off for company holidays, vacation, volunteering, military leave, and parental bonding.
  • An investment in your future - We help you plan for the dreams you’re working toward. We offer every employee competitive pay, retirement contributions, stock awards, and an employee stock purchase program.
  • Perks and discounts - It's the details that make life easier. From discount programs and an allowance for work-related expenses, to medical concierge (U.S. only) and caregiver services, we help set you up for success both at work and outside of it.
  • An inclusive environment - We strive to foster a culture of belonging that is rooted in respect for all people. We believe that by celebrating diversity of voices and experiences, and by creating equitable opportunities for our team, customers, and communities, we enable people to do and be their best.
  • Continuous learning - We know that when you’re growing, so are we. That's why we provide opportunities to develop on the job through internal mobility, virtual learning, and a variety of development programs.
Company Values
  • Value-driven culture - We don’t just talk the talk. Our award-winning culture stems from having a core set of values that are lived daily from the top down.
  • Meaningful impact - Smartsheet helps employees achieve more by providing a supportive, respectful culture that pushes its people to excel and innovate.
  • Investing in employees - From wide-ranging benefits to on-site development programs, Smartsheet is truly invested in its employees' well-being — both in and outside of the workplace.