Strategic Account Manager II

Drive growth and adoption. Retain and upsell clients. Partner strategically. 

The Role You’ll Play:

CB Insights is looking for a Strategic Account Manager II to cultivate and grow our existing enterprise client base. You will work to maximize customer value and grow existing relationships. The Strategic Account Manager is the CEO of our customers, responsible for fostering long-term relationships across the user-base, helping to drive platform adoption/utilization, procuring subscription renewals, and growing account revenue through upsell/cross-sell opportunities.

About the Strategic Accounts Team:

We are unique mostly because of our amazing clients, the problems we are helping them solve, and our team’s diversity.

Every day our team speaks with people at Fortune 500 companies. Our clients are looking to us to help them solve interesting challenges on how some of the largest organizations in the world are adapting and responding to to emerging tech trends. Being a part of the CBI Strategic Accounts team means being a part of that equation. 

Your Main Tasks:

• Cultivate, develop, and maintain deep, meaningful relationships with our Top Enterprise customer segment, while driving adoption of the CB Insights platform
• Be a trusted advisor to our customers by helping to educate them on the value of CB Insights, our platform and capabilities; support clients by deeply understanding their goals, and business objectives and providing ongoing support on key projects and initiatives
• Promote CB Insights, tailoring its presentation to the needs of different customer types
• Serve as the primary contact for customers; Liaise between the customer and other teams including partnering with our Intelligence Unit, Product, and Business Development teams to increase customer experience and outcomes
• Identify creative strategies to engage customers and produce incremental revenue; Maximize revenue with customers by identifying needs and customer pain points
• Leverage analytical skills and experience to assess business opportunities
• Partner with Strategic Account Executives to execute highly-effective strategic account plans and account level strategies to drive retention and growth
• Use Salesforce CRM to ensure knowledge transfer regarding account development, outreach progress, and opportunity pursuit
• Work on essential projects that increase our effectiveness within account management and business development (e.g. map competitors, develop new outreach capabilities, capture market trends).

What you bring to the table:

• BS or BA in business, finance, economics or similar study (or relevant experience). MBA preferred.
• Minimum 3+ years of quota-carrying success in strategic account management and/or customer success, within enterprise software or SaaS. Must have experience with F500/Global2000 clients.
• Solid background managing complex negotiations and contracts renewals.
• Salesforce, Clari and/or other equivalent systems fluency needed.

You’ll be successful here if you have:

• Real passion for serving customers.
• The ability to establish credibility with key customer decision makers & influencers.
• Strong verbal/written communication & presentation skills; extraordinary listening skills.
• Strong problem solving & analytical skills; formulates solutions that deliver real business value.
• Ability to recognize and maximize new business opportunities.
• Comfort with negotiation.
• Multi tasking down to a science; handling multiple accounts & assignments simultaneously.
• A commitment to exceed goals that is internal, constant & self-imposed.

Base compensation band: $108,000 (Min), $120,000 (Hiring Target), $138,000 (Max)

This role is also eligible for commission in addition to the base salary.

A little bit about our pay practices: Typically, we will hire at our Hiring Target, but actual starting pay may be based on several factors, including, but not limited to, market rate, the qualified pool of candidates, internal compensation, candidate experience, and budgetary constraints.

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