Full-Time

Production Support Analyst

Hybrid

Confirmed live in the last 24 hours

Citigroup

Citigroup

10,001+ employees

Global financial services and banking solutions

Fintech
Financial Services

Compensation Overview

$87.3k - $130.9kAnnually

+ Incentive Awards + Retention Awards

Mid

Tampa, FL, USA

Hybrid position.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
PowerShell
Python
SQL
Splunk
Oracle
Linux/Unix
Requirements
  • 3+ years experience in an Application Support role.
  • Strong technical analyst
  • Proficiency in Linux/Unix and Windows environments.
  • Knowledge of scripting languages such as Python, Shell, or PowerShell for automation and troubleshooting.
  • Database management (Oracle, MSSQL), and the ability to query, troubleshoot, and optimize databases.
  • Extensive SQL experience, troubleshoot Stored Procedures and complex SQL code.
  • Experience with monitoring tools like ITRS, Splunk, or Grafana to track system performance and alerts.
  • Experience installing, configuring or supporting business applications.
  • Experience with some programming languages and willingness/ability to learn.
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
  • Issue tracking and reporting using tools
  • Knowledge/ experience of problem Management Tools.
  • Effectively share information with other support team members and with other technology teams
  • Ability to communicate appropriately to relevant stakeholder
  • Bachelor’s/University degree or equivalent experience.
Responsibilities
  • The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
  • Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
  • Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
  • Start of day checks, continuous monitoring, and regional handover.
  • Perform same day risk reconciliations
  • Develop and maintain technical support documentation.
  • Identifies ways to maximize the potential of the applications used
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
  • Ensures that storage and archiving procedures are in place and functioning correctly
  • Formulates and defines scope and objectives for complex application enhancements and problem resolution
  • Reviews and develops application contingency planning to ensure availability to users.
  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
  • Participate in application releases, from development, testing and deployment into production.
  • Engages in post implementation analysis to ensure successful system design and functionality.
  • Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
  • Ensures essential procedures are followed and helps to define operating standards and processes.
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
  • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
  • Acts as advisor or coach to new or lower level analysts.
  • Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
  • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
  • Performs other duties and functions as assigned.
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Citigroup provides a variety of financial services to a wide range of clients, including individuals, businesses, and governments. Its offerings include consumer banking, credit services, corporate and investment banking, securities brokerage, and wealth management. The company operates in over 160 countries, allowing it to facilitate cross-border transactions and serve a diverse clientele. Citigroup's products work by leveraging its extensive global network and technology to provide efficient banking solutions, generating revenue through interest on loans, service fees, trading, and investment management. What sets Citigroup apart from its competitors is its strong focus on sustainability and social responsibility, demonstrated through its investments in environmental, social, and governance initiatives. The company's goal is to create a positive financial and social impact while ensuring growth and profitability.

Company Stage

N/A

Total Funding

$59.8M

Headquarters

New York City, New York

Founded

N/A

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-9%
Simplify Jobs

Simplify's Take

What believers are saying

  • Citi's involvement in significant financial deals, such as the $41 million debt facility with Buyerlink, showcases its strong market presence and financial influence.
  • The company's focus on ESG initiatives aligns with growing global trends towards sustainability, potentially attracting more clients and investors.
  • Citi's technological innovations enhance its service delivery, offering employees opportunities to work with cutting-edge financial technologies.

What critics are saying

  • Operating in a highly competitive financial services market, Citi faces constant pressure to innovate and maintain its market share.
  • Global economic fluctuations and regulatory changes can impact Citi's operations and profitability, posing challenges for employees.

What makes Citigroup unique

  • Citi's extensive global network across 160 countries provides unparalleled access to cross-border financial services, setting it apart from regional competitors.
  • The company's commitment to ESG initiatives and technological innovation positions it as a forward-thinking leader in the financial services industry.
  • Citi's diverse range of services, from consumer banking to investment banking and wealth management, allows it to cater to a wide array of clients, unlike more specialized financial institutions.

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