Mgr IT Applications

At last week's RIMS RISKWORLD conference in Chicago, two experts from risk and claims administration partner Sedgwick outlined a few key workers compensation trends worth paying attention to today.

Transforming loss adjusting, property, auto, and general liability claims supportMEMPHIS, Tenn., May 6, 2025 /PRNewswire/ -- Sedgwick, the world's leading risk and claims administration partner, has combined their existing, industry-leading technologies with a new tool, Digital Adjust Pro, for handling desk adjusting capabilities through a dynamic, outsourced support model for loss adjusting and claims handling across property, auto, and general liability.The innovative solution is supported by Sedgwick's industry-leading technology and provides a new level of claims support. Sedgwick's end-to-end claims team can provide custom support via desk adjusters powered with the latest automation and virtual adjusting technology enabling triage to the optimal handling channel based on client and policyholder needs.Sedgwick's team also provides exceptional customer experiences and expertise, evidenced by their 81% Net Promoter Score (NPS)—over double the industry average— while maintaining a 94% quality audit score."Sedgwick's ability to support loss adjusting clients with a full suite of property, auto and general liability services with high-quality desk adjusters makes this solution a key opportunity for those who do not want to build or maintain staffing in-house," said Scott Richardson, President, Property of Americas, Sedgwick. "We are able to provide clients with the opportunity to access the people, expertise and technology support they need to lower costs, ensure best-in-class experience for policyholders, and leverage flexible solutions specifically tailored to their service needs."In a rapidly changing market amid evolving environmental conditions, Sedgwick's unique and comprehensive solution provides a smarter way to manage fluctuating caseloads with highly experienced desk claims adjusters and other experts available for any circumstance, such as severe weather events, business shifts, or in-house shortages. By leveraging Sedgwick's team of claims professionals, clients are able to quickly and easily bring in additional support when needed to respond to high workloads, or to allow existing staff to focus on other areas of the business.This solution is supported by Sedgwick's suite of damage assessment options seamlessly delivered by their team of experts. This includes their groundbreaking policyholder claims self-service automation as well as other services, including inspection, direct repair, temporary housing, adjusting, and contents."Sedgwick's capacity, capability, and willingness to invest in technology and drive innovation is what powers new advancements and offerings such as this solution," said David Guaragna, Managing Director, Operations. "This is an unmatched offering within the claims and loss adjusting industry today and will deliver improved results and experience

Integration of generative and agentic AI capabilities and decades of claims experience signifies future of the industryMEMPHIS, Tenn., April 29, 2025 /PRNewswire/ -- Sedgwick, the world's leading risk and claims administration partner, has launched a new evolution of its proprietary tool through an ongoing technology collaboration with Microsoft, using Azure OpenAI Service and Azure AI Document Intelligence. The tool, known as Sidekick Agent, is set to continue transforming the claims administration process by integrating generative AI, agentic AI orchestration and data science into Sedgwick's global claims management systems."Enhancing and evolving Sidekick Agent to support clients and the needs of their customers and policyholders around the globe reinforces our position as the claim industry leader in leveraging AI," said Mike Arbour, CEO at Sedgwick. "The foundational pillars of our technology strategy — unparalleled AI advancements, more than 50 years of real-world expertise and the industry's richest data set — ensure our colleagues have the innovative tools needed to provide thoughtful, results-oriented solutions and address real-world challenges."While the claims process has evolved incrementally over time, examiners' workflows have remained largely unchanged. Sedgwick is driving a transformative shift forward with the introduction of Sidekick Agent, a new suite of agentic AI insights and capabilities providing real-time guidance to claims professionals at the desk level. Sidekick Agent promotes understanding of data science models, analytics around claim durations and reserves, and guidance into key next steps of the claim life cycle. It introduces efficiencies that streamline decision-making and lead to optimal claimant experiences, cost-effectiveness and claim outcomes."Thanks to our collaboration with Microsoft in developing Sidekick Agent, our colleagues can now devote their time to material and higher-level tasks that make a meaningful difference in the claims process," said Leah Cooper, Global Chief Digital Officer at Sedgwick