Large Loss Claims Handler

About Zego

At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Insurance Claims Team Of The Year 2024 as awarded at The Insurance Post's Claims & Fraud Awards. And we’re only just getting started.

Purpose of role

Reporting to the Head of Complex and Third Party Claims, you'll will manage your own portfolio of motor cases, focusing on claims from £500K, including losses for injury, credit hire, vehicle and property damage. This position requires not only excellent communication and negotiation skills, but also a deep understanding of liability, indemnity, and quantum issues to effectively drive down claims costs while ensuring fair compensation for injured claimants. As a Large Loss Handler you'll also be acting as a technical referral point to provide coaching, mentoring, and training to the claims handling teams.

What you will be doing

• Manage a personal portfolio of complex and high value motor cases.
• Communicate effectively with customers, witnesses, insurers, repairers, solicitors, and medical agencies to expedite claim resolutions.
• Serve as a technical expert within the team, offering guidance and support in large loss scenarios.
• Maintain Reinsurer and carrier relationships through timely and accurate updates.
• Participate in strategic projects to keep the team at the forefront of industry trends and performance.

What you will need to be successful

• Proven experience handling high value motor claims, specifically those in excess of £500k-£1mil.
• Strong knowledge of indemnity and liability, familiar with Civil Procedure Rules, Serious Injury Guide, The Rehabilitation Code, and litigation procedures.
• Strong knowledge of OIC/MOJ.
• Good experience in handling Personal Injury and Credit Hire claims.
• A passion for a career in Large Loss, with a commitment to ongoing technical development.

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things. 

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter. 

How we work

We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid.

Our hybrid way of working is unique. We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in either our central London office or Halifax office. You'll also spend at least 1 day per month in one of our offices for team development. We provide a hybrid contribution to help pay towards your travel costs. We think it’s a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life.

Our approach to AI

We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we’ll provide you with the tools, support, and freedom to do it well.

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We’re an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

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