Associate Account Manager
Festivals
Posted on 3/30/2024
AXS

501-1,000 employees

AXS is a global ticketing platform that utilizes integrated technology and
Company Overview
AXS is a global ticketing platform that utilizes integrated technology and analytics to power primary and resale marketplaces, offering best-in-class ticketing, marketing, and data technology for various events, from music clubs to major sporting events.

Company Stage

N/A

Total Funding

N/A

Founded

2011

Headquarters

Los Angeles, California

Growth & Insights
Headcount

6 month growth

5%

1 year growth

18%

2 year growth

28%
Locations
Tempe, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Marketing
CategoriesNew
Sales & Account Management
Customer Success Management
Strategic Account Management
Requirements
  • Bachelor’s degree in business, communications, marketing, or related field.
  • 2+ years’ experience in ticketing/live entertainment industry and/or client account management in software industry.
  • Excellent communication skills – both written and verbal – as well as the ability to develop tailored communications to specific internal and external audiences.
  • Strong aptitude for technology and solving hard problems.
  • Ability to remain calm, patient, and detail orientated in high pressure solutions.
  • Strong affinity for live events – including concerts, festivals, and sporting events – and experience and ability to remain current on the industry trends that drive them.
  • Strong sense of customer and client service, proven success in delivering world class service.
  • Ability to work under stressful conditions and time constraints.
  • Capable of working independently or collectively on assigned tasks.
  • Ability to streamline processes and communication between multiple clients and remain in sync with other Account Managers.
  • Located in Arizona, travel as required up to 50%.
  • Ability and willingness to work off-hours and on weekends as necessary.
Responsibilities
  • Executes tasks to support key initiatives including identifying new markets for product expansion and testing new product lines and services.
  • Develops methods to drive engagement with clients through targeted outreach, virtual demonstrations, and in-person meetings and training sessions.
  • Analyzes customer feedback and synthesizes and suggests enhancements based on best practices in the field.
  • Develops effective strategies for maintaining visibility of services and deliverables.
  • Tracks and maps client history and engagement to create strategic outreach plans.
  • Adapts to changing product offerings and internal processes, consistently keeping clients' best interests at the center.
  • Works collaboratively to provide market feedback to other parts of the business.