Job Description

Maintains quality output of all programs to ensure customer retention, customer satisfaction and loyalty. Works directly with the Quality Assurance Manager, Account Teams, and Internal Support Teams on the implementation of the Epsilon product line. 

Essential Duties & Responsibilities
•    Communicates daily with manager to ensure most current product knowledge.
•    Acts as a liaison between Program Management/Client
•    Reviews program specification prior to mailing.
•    Proactive in researching any potential issues using current program system
•    Researches daily concerns or issues – with a resolution in a timely manner.
•    Maintains an inventory of program samples to be supplied to the Service Team
•    Responsible for knowing program participation numbers.
•    Performs other related duties as needed to support corporate objectives.
•    Acts in the best interest of the company by applying stated corporate values.
•    Prior knowledge of printing process.

 
Essential Job Skills:
•    High School Diploma, required
•    Prefer 1-2 years of related experience
•    Conscientious and detail oriented, eye for detail
•    Strong analytical skills
•    Proactive
•    Have the ability to multi-task
•    Intermediate level computer competency
•    Flexibility to work when needed under deadlines
•    Strong Communication Skills
•    Inspecting output samples, comparing to standards, measuring dimension and specs  

Qualifications