Full-Time
Corewell Health
1,001-5,000 employees
Not-for-profit health system providing care services
No salary listed
Junior, Mid
Company Does Not Provide H1B Sponsorship
Grand Rapids, MI, USA
The job is located at the Priority Health site in Grand Rapids, MI.
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- High School diploma equivalency
- 2 years of relevant experience Customer Care Center environment with increasing level of responsibility
- Maintain an understanding of all products offered, of the recording software utilized, and maintain an audit schedule as appropriate
- Perform random audits and conduct side-by-side coaching with the purpose of capturing results, evaluating the quality of CSR-customer interaction, and identifying opportunities for improvement.
- Collaborate with others to ensure continuous quality improvement by way of recommendations based on data analysis.
- Utilize call recording software applications.
- Assist in the preparation of formal reports and presentations of results.
- Assist in implementing program processes and tools that help to achieve team and corporate goals related to a seamless and exceptional customer experience.
- Associate's Degree in a relevant field
- Strong computer skills
- Strong communication skills
Corewell Health provides comprehensive health care services and coverage through a large network of hospitals, outpatient locations, and health plans. With over 65,000 staff members, including more than 12,000 physicians and 15,500 nurses, Corewell Health delivers care across 21 hospitals and over 300 outpatient facilities. Their health plan, Priority Health, serves more than 1.3 million members. Corewell Health focuses on creating a more equitable model of health and wellness by emphasizing community partnerships and transparency. Their goal is to improve health outcomes and access to care for all individuals.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Southfield, Michigan
Founded
2022
Simplify's Take
What believers are saying
- Corewell Health received a $15M gift to boost leukemia research.
- Telehealth services demand is growing, benefiting Corewell Health's digital health initiatives.
- AI in healthcare is projected to grow, aligning with Corewell Health's tech partnerships.
What critics are saying
- Increased competition may diminish Corewell Health's competitive edge.
- Departure of key executives could lead to leadership gaps.
- Reliance on significant donations may create financial vulnerabilities.
What makes Corewell Health unique
- Corewell Health is the first in Michigan to receive the Davies Award since 2018.
- Corewell Health launched an innovative high-risk underserved clinic care model.
- Corewell Health partnered with Abridge for enterprise-wide clinical documentation.
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Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Company News
The annual Niles Restaurant Week presented by Corewell Health returns with a delicious lineup from March 3 through March 9.
Corewell opens advanced heart failure clinic in Southwest Michigan.
Be Healthy Berrien and Corewell Health(TM) will develop the project framework and course content, and support operations, evaluation and sustainability planning while funded by the grant.
The nonprofit, Michigan-based Corewell Health said Thursday that it partnered with Abridge on enterprise-wide clinical documentation.
Elmouchi comes to Providence from 21-hospital system Corewell Health, where he most recently served as COO.