Full-Time
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Robert Reiser & Co
201-500 employees
Custom food processing equipment and services
No salary listed
Canton, MA, USA
In Person
 Operations & Logistics (1) |
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- A bachelor’s degree in mechanical or electrical engineering technology or a relatable degree is preferred by not required.
- Specific demonstrable experience and knowledge with pneumatics, hydraulics, and motor control circuitry
- Technical skills and experience are required to competently install, troubleshoot, repair, and service the type of equipment that Reiser sells.
- Prior experience working as a field service engineer in a position that required travel.
- Previous Customer Service experience with a customer focused and servant leadership mindset
- Experience in supervising/managing several service engineers/technicians in the field or in an industrial manufacturing environment.
- Excellent trouble-shooter and problem solver
- Experience in the food industry is a plus.
- Bilingual (English/Spanish) skills are an added bonus
- Assist the Regional Service Manager in the daily oversight and coordination of all field service activities within the region.
- Oversee the efficient dispatch and resolution of break/fix service requests, ensuring timely response and effective troubleshooting by technicians.
- Monitor service call queues, technician availability, and customer priorities to optimize resource allocation for break/fix issues.
- Work collaboratively with the Installation Manager to ensure seamless transitions from new equipment installation to ongoing service and support.
- Support technicians on complex troubleshooting and repair issues for various equipment, including those involving pneumatics, hydraulics, and motor control circuitry.
- Ensure all completed customer visit job tickets for break/fix and planned maintenance calls are submitted daily and accurately.
- Assist in sending parts to technicians and customers related to needs.
- Coordinate and schedule planned maintenance (PM) activities with customers and technicians to ensure proactive equipment care and reduce downtime.
- Track PM schedules and completion rates, identifying opportunities to improve efficiency and customer adherence to recommended maintenance.
- Proactively communicate with customers regarding upcoming planned maintenance, addressing any questions or concerns.
- Provide day-to-day guidance and support to field service technicians under the direction of the Sr. Regional Service Manager.
- Assist in identifying training needs for technicians related to break/fix and planned maintenance procedures.
- Foster a culture of continuous improvement and customer-centricity within the service team.
- Act as a liaison between technicians, customers, and other internal departments to resolve issues and enhance customer relationships.
- Assist in generating service reports, monitor break/fix response times, ensure planned maintenance completion, and above all, a high level of customer satisfaction.
- Ensure adherence to all office Standard Operating Procedures (SOPs) for customers and service operations.
- Support the Sr. Regional Service Manager in various administrative tasks as needed.
- Bilingual (English/Spanish) skills are an added bonus
Reiser supplies customized and integrated food processing and packaging equipment solutions for a wide range of food-industry clients, from meat and poultry to seafood, prepared foods, and bakery. It sells machinery and provides extensive parts, maintenance, and support services to keep systems running. The equipment solutions are tailored to each customer’s needs, combining the sale of machinery with ongoing service to ensure optimal performance. Distinguishing factors include a 60+ year track record, a reputation for quality and reliability, and a customer-centric approach that emphasizes close collaboration and technical expertise to design solutions that fit specific operations. The company’s goal is to help customers operate efficient, reliable processing and packaging lines by delivering tailored equipment and comprehensive service throughout the machine lifecycle.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Canton, Texas
Founded
1945
Simplify's Take
What believers are saying
- Pet food shifts to meat-based formulations boost demand for Reiser's expertise.
- Premiumization drives flexible lines for air-dried and HPP pet formats.
- Human-like packaging trends increase need for Reiser's portioning equipment.
What critics are saying
- Handtmann captures share with higher-throughput Vemag alternatives in 12 months.
- Marel's AI lines reduce labor 30% and erode Reiser's protein clients by Q1 2027.
- FDA June 2026 mandate forces 20% client churn from Reiser's noncompliant grinders.
What makes Robert Reiser & Co unique
- Vemag sets industry standards for portioning accuracy and production speed.
- Imports German equipment since 1959 for North American meat processors.
- Custom solutions span meat, pet food, bakery, and seafood sectors.
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Benefits
Performance Bonus