Are you passionate about finding solutions for customers?

We Offer:

• Paid time off starting at 15 days/year with the option to buy more and 12 paid federal holidays
• Medical, dental, and vision benefits
• 401k match up to 5%
• Competitive pay with opportunities to advance your career
• Various options for tuition assistance, paid parental and adoption leave, stock purchase, wellness, and employee discounts
• Receive 40 annual hours to volunteer at organizations you choose
• Much more

Who We Need:

Universal Bankers are the adaptable problem solvers of M&T. You will be an important member of our team as we build relationships with customers, process their transactions, and help them understand products and services available to them. We will provide you with all the training skills needed to be successful.

Your Typical Day:

• Welcome all bank visitors with a warm and friendly smile
• Listen to customers and understand their needs
• Educate customers so they understand the products and services available to them, making recommendations when appropriate.
• Accurately and efficiently process customer transactions
• Work closely with M&T Business partners, when necessary, to ensure all needs are met.
• Call existing customers to retain and expand relationships
• Support a diverse environment that supports the M&T Bank brand
• Complete required training under the Federal SAFE Act

Education and Experience Required:

• High school diploma or equivalent (GED)
• Minimum 1 year experience in any of the following: retail, customer service, tele-sales, or call center

Education and Experience Preferred:

• Professional communication skills and interpersonal skills
• Retail customer services skills
• Strong organizational and time management skills
• Technology savvy
• Demonstrated success with cross-selling and referring products and services
• Bilingual ability is not required but is a strong plus depending on location

Physical Requirements

• Lifting objects up to 30lbs

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $28.11 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

South Burlington, Vermont, United States of America