Senior Catering Sales Manager

POSITION: Senior Catering Sales Manager

DEPARTMENT: Food & Beverage

FLSA STATUS: Salaried, Exempt

THE ROLE

The Senior Catering Sales Manager is a strategic revenue leader responsible for driving catering and food & beverage sales within the Food & Beverage department of the Hawaii Convention Center. This role partners closely with the Sales and Event teams to secure, plan, and execute complex, high-volume events ranging from citywide conventions to corporate programs and large-scale banquets.

As a senior member of the team, this individual plays a key role in mentoring staff, shaping sales strategy, and ensuring seamless execution of events that meet both client expectations and profitability targets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Act as the senior leader / mentor to assist catering sales team in accomplishing sales and marketing goals.
• Use Sales and Marketing principles to promote the facility.
• Assist Director in developing Sales Plan to include goals and sales / marketing initiatives. Prospect new and repeat business to achieve set goals within specified market.
• Assist catering sales and service personnel with sales / upselling strategies, service recovery, and problem solving, as needed.
• Carry out specific sales plan relating to events using support of advertising, as requested by the Director.
• Audit client accounts / profiles in property management system to ensure accuracy of information. Assist Director in ensuring sales policies are adhered to.
• Quote rates and food and beverage minimums or pricing estimates and assist with formal license agreements. Prepare and execute contracts.
• Drive strong partnership with operational departments and onsite DMO sales team.
• Uphold an active list of resources for client and internal operational use.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Thorough understanding of the menus and event offerings cost structure to meet profitability guidelines.
• Detail the Food and Beverage components for self-contracted programs and assigned accounts contracted by DMO Sales Managers. Produce required Banquet Event Orders and receive client approval.
• Send client pre-event information and follow-up information that affects booking.
• Work in tandem with Event Managers to handle pre-event client correspondence and meetings to detail the food and beverage components of assigned / contracted events.
• Liaise with culinary and operations to ensure proper dissemination of information for event logistics.
• Coordinate menu tastings, as requested and applicable.
• Greet on-site client representative for all assigned events and provide proper introductions and turnovers to operations.
• Work in tandem with sales and events to organize client post-event meetings, as necessary, to gain required feedback.
• Produce necessary sales reports and tracking metrics, as required.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE             

• Bachelor’s degree in Hospitality, Business, Marketing, or related field preferred
• Minimum 5–7+ years of progressive catering sales experience, preferably within a convention center, large hotel, or high-volume event venue
• Proven track record of managing and closing complex, high-revenue events ($100K+ F&B programs preferred)
• Experience working with citywide conventions, and large-scale events strongly preferred

SKILLS AND ABILITIES       

• Strong business acumen with the ability to drive revenue and profitability
• Exceptional client relationship management and consultative sales skills
• Advanced negotiation and contract management capabilities
• Ability to manage multiple high-profile events simultaneously in a fast-paced environment
• Strong leadership presence with experience mentoring or leading teams
• Excellent communication, organization, and attention to detail

COMPUTER SKILLS   
To perform this job successfully, an individual must have working knowledge of spreadsheet software and work processing software and be proficient in Microsoft Word, Excel, and Power Point.

OTHER QUALIFICATIONS 

• Ability to work a flexible schedule including evenings, weekends, and holidays based on event demands
• Ability to thrive in a high-volume, fast-paced convention center environment
• Occasional travel as needed

COMPENSATION

Competitive salary range of $80,000 - $90,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site – Honolulu, HI

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!