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Education Operations Manager
Posted on 6/21/2022
New York, NY, USA
Experience Level
Desired Skills
  • Develops Education Operations best practices, education department systems documentation, standards and guidelines
  • Ensures Algolia Academy content made by instructional designers adheres to best practices and guidelines
  • Assumes responsibility for delivery of new courses in a timely manner
  • Installs, configures and manages various applications, such as learning management software and education development tools such as Captivate/Camtasia, Articulate, Storyline; Rise etc
  • Consistently provides team updates on current technologies leveraged at Algolia Academy and any impact updates or changes could impact Delivery or Education Operations
  • Aligns Algolia Academy technology and capabilities to business objectives through domain research and regular communication with Algolia departments
  • Performs direct and indirect customer research to validate and assess the viability of new education solutions
  • Works with product management / marketing to ensure that new offerings go-to-market strategies follow Algolia branding guidelines
  • Maintains knowledge of relevant industry developments and trends and shares knowledge with teammates
  • Provides concise and timely communication regarding department activity to senior management and other business and technical stakeholders to enable strategic decision making
  • Participates in technical cross-functional teams of Customer Success, IT, Product Engineering and contract vendors and/or software engineers to accomplish department objectives
Desired Qualifications
  • 2+ of experience as an LMS administrator or operational support role
  • 3+ years hands-on contribution in one or more areas of instructional design, curriculum development, video/audio production, storyboarding or digital media production; learning projects/deliverables experience related to enterprise software preferred
  • Technical capabilities in cloud based technologies and tools, overall systems integration experience, operational workflow re-engineering, and experience managing complex software solutions
  • Experience with vendor tool selections and maintenance
  • Demonstrated strong project management skills with an ability to manage large-scale projects involving different business partners
  • Excellent oral and written communication skills
  • Experience with tools for the development and delivery of software documentation online, elearning and VILT sessions
  • Some scripting in HTML / CSS or other scripting languages is highly desired
  • Experience implementing and evolving global learning management systems, content management systems and strategies a plus
  • Preference for candidates with experience at our current stage and beyond (over 10,000 customers, $50-200M ARR range, high growth, lots of change and building internal infrastructure)

201-500 employees

Company Overview
Algolia is a computer software platform that specializes in providing developer tools, API, SaaS, and e-Commerce.