Hotel Manager

Lyle takes the best of “home” and then makes it even better. It is somewhere you can make your own, be cared for and always feel welcome. Whether you’re a proud Washingtonian or a guest in our capital city, you’ll unwind in complete comfort throughout your time with us. However, that comfort is never at the expense of a style that is unique to Lyle: beyond the expected, but never over the top.

As Hotel Manager, you will the primary operations leader for the Lyle Washington DC. The Hotel Manager has responsibility for all aspects of the hotel operation including the full guest journey, employee satisfaction and on property culture. Supported by the Regional General Manager, the Hotel Manager leads the operational management team in the development and implementation of hotel’s day to day operation. Ensures implementation of the groups service strategy and initiatives with the objective of exceeding guest expectations and maximizing profitability. 

A key element of the role will be building relationships within the neighborhood, with guests and key customers through personal involvement in the day-to-day operation of the hotel being highly visible for guests and employees through proactive communication, setting and managing expectations and delivering solid business results.

The Hotel Manager has the overall responsibility and accountability for the hotel performance including guest satisfaction, on property revenue generation, cross-/upsell, cost of sales, payroll and employee engagement. The individual’s success will heavily depend on working well and interdependently with relevant internal and external stakeholders and the property and regional teams.

Key Responsibilities

Operational Excellence

• Develop and implement hotel strategies aligned with Lore Group’s vision.
• Lead and motivate teams to achieve operational goals and deliver exceptional service.
• Ensure systems and processes are in place to support sustainable performance.
• Maintain high standards across all public and operational spaces.

Financial Leadership

• Drive profitability through effective cost control and resource planning.
• Collaborate with finance and regional teams to forecast payroll and manage productivity.
• Identify opportunities for innovation and process improvement to enhance value.
• Support proactive and reactive selling strategies across rooms and F&B outlets.

People & Culture

• Lead performance management, coaching, and development across all departments.
• Foster a culture of collaboration, recognition, and continuous improvement.
• Promote internal mobility and career progression within the group.
• Ensure fair and consistent application of policies and maintain positive employee relations.

Guest Experience

• Act as a visible ambassador for the hotel, engaging with guests and employees.
• Monitor service delivery and guest satisfaction, implementing improvements as needed.
• Champion guest recognition programs and ensure service standards exceed expectations.

What We’re Looking For

• Proven leadership experience in hotel operations, ideally within a luxury or lifestyle brand.
• Strong financial acumen and strategic thinking.
• Passion for people development and creating a positive workplace culture.
• A hands-on leader with exceptional communication and problem-solving skills.
• Ability to thrive in a fast-paced, dynamic environment.

Benefits

At Lyle Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Medical, Dental & Vision Insurance (for full-time employees)

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• 10 Days Vacation - Plus every year an extra day

• Company Paid Life Insurance 1.5X annual salary

• Employee Assistance Program

• Referral Incentive

• 401K with 5% Match

• Training and Development Programs

• Additional perks via United Healthcare

• Complimentary Employee Meals

• Employee Recognition programs

Equal Employment Opportunity

Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

Location: Washington, DC