Account Manager

The Gist 

Vim is the fastest growing middleware platform transforming healthcare. Experience the power of seamless data exchange and collaboration among providers, payers, tech companies, and more. Our platform enhances clinical workflows at the point of care, empowering organizations to improve performance, achieve operational efficiencies, and drive innovation. Seize the opportunity to be at the forefront of healthcare transformation with Vim! 

What we are doing at Vim 

Vim has built a next-generation clinical workflow integration technology that is fostering connectivity across the healthcare ecosystem. Our proven Core Application suite for diagnosis gaps, care gaps, referrals, medication recommendations, data exchange and more has paved the way for us to unlock accelerated healthcare innovation through our new developer platform (Canvas). Healthcare and technology builders of all sizes, including national health plans, leading Management Services Organizations (MSOs), value-based care enablers, and tech companies, use Vim's platform to connect with over 6,000 care provider organizations. Through these connections, builders can equip care providers with the tools and resources they need to focus on their mission: providing exceptional care to each and every patient. Don’t miss the opportunity to join Vim and influence the future of healthcare delivery. 

The Role

As an Account Manager you’ll be responsible for supporting and leading some  client relationships across a portfolio of accounts. You will serve as a point of contact for assigned clients, ensuring satisfaction, retention, and expansion opportunities. Over time, you may also take the lead on a subset of accounts, building credibility and trust as the relationship owner.

What you will do 

• Support the team on  a portfolio of accounts, ensuring high client satisfaction and long-term retention
• Develop deep relationships with stakeholders at client organizations, including day-to-day contacts and customer stakeholders Support Identification of and execution on opportunities for renewal, upsell, and cross-sell to drive account growth
• Support the team to build account plans and strategies that align client objectives with Vim’s solutions and measurable outcomes
• Serve as a trusted advisor by proactively identifying risks, addressing issues, and surfacing opportunities
• Collaborate cross-functionally with Sales, Product, Network Engagement, and Delivery to ensure seamless execution of client needs
• Represent the voice of the customer internally, advocating for client priorities and informing product and operational improvements
• Track, analyze, and report on client performance metrics, using data to inform decision-making and demonstrate value

Who we are looking for 

• 4–6 years of experience in account management or customer success, preferably in a SaaS or healthcare technology company
• Experience managing client relationships and delivering on revenue targets
• Strategic thinker with strong commercial instincts and a passion for growth
• Skilled communicator and relationship builder Metrics-driven mindset with a focus on measurable impact
• Collaborative team player who thrives in a cross-functional environment
• Comfortable with ambiguity and able to prioritize in a fast-paced environment
• Based in or near NYC — this is a hybrid role based out of our Chelsea office

What is Nice to Have

• Knowledge of value-based care models and payer-provider partnerships
• Experience in digital health, healthcare IT, or two-sided marketplaces

Vim’s Culture, Compensation, and Benefits 

Our employees are go-getters and bring “Vim and Vigor” to their everyday work life; they are expected to ask bold questions and work as a team towards the success of the company.  We prioritize employee satisfaction through a comprehensive range of benefits designed to enhance work-life integration and foster a positive culture.

The target salary for this role is between $115,000-$150,000 per year (Compensation is influenced by a wide array of factors including but not limited to skill set, and level of experience and this number is inclusive of bonus/variable packages)

• Vim offers a comprehensive benefits package including discretionary (unlimited) vacation time off; generous contribution to health care, dental, and vision insurance; and 401K program 
• We embrace the hybrid work model, and we offer the flexibility of working several days from home, ensuring comfort and productivity 
• Our dog-friendly policy recognizes the importance of furry companions in our lives
• Regular happy hours and team events provide opportunities for socializing and team bonding, while office wide lunches encourage camaraderie and collaboration 
• At Vim we also provide unlimited flexible days off, our employees can manage their schedules according to personal needs, promoting overall well-being 
• We embrace a growth mindset, and we encourage continuous learning and development, empowering employees to reach their full potential both personally and professionally

Vim is proud to be an equal-opportunity employer with a high interest in creating a diverse and inclusive work environment. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender/gender identity, age, military/veteran status, disability, or other legally protected characteristics. 

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