Salesforce Administrator

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

About Fiix

Fiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance. We help our customers achieve better outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations and the industry expertise they need for maintenance success. Creating positive social impact is baked into our company DNA; as one of Canada's Best Workplaces' previous awardees, we're transforming an industry and doing it the right way.

You will report to the Director, Revenue Operations and work remote from anywhere in Canada.

Responsibilities - What You'll Do:

You will maintain Salesforce, CPQ, integrations, and managed packages such as Lean Data and DocuSign

You will be the first contact to troubleshoot and resolve Salesforce issues reported by users through a case system

You will manage deployments of changes to the production environment of Salesforce

You will stay up to date with Salesforce releases and implement changes

You will identify and flag data errors with relevant teams

You will help create UAT test cases, facilitate UAT sessions with team members, and document user feedback

You will collaborate with Architecture, Operations and Data teams on projects and the implementation of new applications

You will work with third-party vendors and developers on system customization, including needs analysis, testing and QA

You will help create end-user enablement documentation

You will review APEX and Flow errors as they arise, and coordinate their resolution

You will recommend new approaches to addressing process gaps

You will follow the Agile methodology to manage projects and work

The Essentials - You Will Have:

High School Diploma or GED

Ability to travel up to 10%

Legal authorization to work in Canada. We will not sponsor individuals for employment visas, now or in the future, for this job opening

The Preferred - You Might Have:

Post-secondary degree

6+ years years of experience with 3+ years in Salesforce administration

Salesforce Administrator Certification or equivalent experience

Fluent in Salesforce declarative workflow automation tools

Knowledge of Dataloader or Workbench

Experience with APEX programming language

Experience maintaining lead management systems

User-centric, empathetic approach to introducing systems change

What We Offer:

Health Insurance including Medical and Dental

Health Care Spending Account (HCSA – dependent on the plan chosen)

Employee Assistance Program (EAP)

Retirement plans

Paid Time off

Volunteering Time off

Employer Savings Plan Matching (includes RRSP, TFSA, and EPSP)

Employer Paid DC Pension

Maternity and Parental Leave Top-Up

Fitness Reimbursement Program

Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

This position is part of a job family. Experience will be the determining factor. This is a summary of the position's responsibilities and does not reflect the entire scope of work expectations. Actual pay will be based on factors such as skills, knowledge, education, and experience.

We are an Equal Opportunity Employer including disability and veterans.

If you are someone with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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We are an Equal Opportunity Employer including disability and veterans. 

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (519) 618-4899.