CIS Systems Administrator

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

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Who we are supporting

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

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Role ID – 2025-0274

Role Background

The Directorate of CIS Support Units (DCSU) is responsible to manage, deliver and  maintain assigned Communications and Informa on Systems (CIS) products and services for the Agency’s customers including NATO Headquarters (NHQ), the NATO Command Structure (NCS), NATO Force Structure (NFS), Nations and internal Agency users. DCSU provides liaison, planning and coordinating functions for Alliance Missions, Operations and Exercises. Services are delivered in coordination on with the Enterprise Service Operations Centre (ESOC) and Agency Service Lines/Service Centres under the Enterprise Service Delivery Model (ESDM).

NCIA CIS Support Unit (CSU), located in Sigonella (ITA) enables end‐to‐end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities es during peace me, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed. CSU Sigonella supports the CIS planning and execution on of NATO Intelligence, Surveillance, and Reconnaissance Force (NISRF) operational Programme of Work.

Service Operations Branch (SOB) is the local technology and infrastructure engineering workforce under the direct guidance of the CSU Sigonella Commander. SOB is responsible for the installation, opera on and maintenance of all communication on and information on systems, including NATO owned ICT infrastructure, datacenter environment and communication on facilities es supporting the Informa on Exchange Requirements (IER) of NISRF customers as agreed by the extant Service Level Agreements. It executes all ICT‐based projects by implementing changes to the infrastructure and configuration, maintaining the project documenta on, mi ga ng risks and integra ng all cross‐functional technical areas. SOB supports the life‐cycle of the ICT infrastructure ensuring that all hardware assets, underpinning agreements and funds are properly managed. It delivers inputs and technical advice to all business processes including Operational and Training events, ICT purchase process, Change and Configuration on Management. The team supports the local Incident / Problem Management process including Level 1‐2 support and overall troubleshooting ng of all ICT resources. The Service Operations

Branch runs NISRF’s IT infrastructure providing all ICT services supporting the planning and coordination on of mission requirements. The SO Branch supports directly delivery of ICT resources and services as the cloud computing environment – the pillar for future Connected Forced Initiative (CFI). Service Operations team is involved in local, on‐site support during missions and running the local datacenter.

ICT Systems Support is responsible for systems administration, hardware and so ware/application support, se ng up systems and subsequent system upgrades for servers and workstations. As their main role, the team applies security policies and patches to all ICT systems, ensuring compliancy by monitoring monthly Cyber Hygiene reports.

Role Duties and Responsibilities

• Incident Resolution:
  • In line with the current Service Level Agreement (SLA), carrying out timely allocation of resources and co‐ordination of the response in the resolution of incidents, while providing advice on the investigation and diagnosis of problems, working with users, other staff and suppliers as appropriate. Managing any problems will need to done in accordance with agreed NCIA standards and procedures.
• Systems Administration:
  • Ensuring that the day‐to‐day Systems Administration of the So ware (SW) of the currently fielded ICT services and other locally installed COTS so ware are running well and according to SLA principles
• Troubleshooting:
  • Leading troubleshooting efforts on assigned devices; while providing technical advice and guidance to other CSU staff on all aspects of systems supported by the cell.
• Documentation:
  • Preparation and maintenance of operational documenta on for system configuration application support, and patching procedures.
  • Preparation, storing and maintenance of all technical and service oriented documentation pertaining to assigned systems, interconnections, supporting cable plant, as well as staff duties & roles.
• Reporting and Proposals:
  • Creation of reports and proposals for improvement as requested
  • Periodic reporting on Configuration Control data to relevant sections in a timely manner
• Provision of support to the Technical Coordination Officer in the following areas:
  • Development of technical input for future project planning
  • Development of troubleshooting SOPs and development of the Disaster Recovery/Business Continuity Plans
• Execution of the local Disaster Recovery/Business Continuity Plans.
  • Preventative Maintenance Plans:
  • Execution of assigned preventive maintenance plans
• Service Asset and Configuration Management:
  • Adherence to local Service Asset and Configuration Management procedures.

Essential Skills, Experience and Certifications

• Be knowledgeable and experienced in the nature of the tasks and ac vi es of the Service.
• Possess valid Personal Security Clearances for the dura on of the Contract performance.
• Be courteous and professional in dealing with NATO and Purchaser’s staff.
• Have sufficient knowledge in English language to allow smooth verbal and written communication.
• Handle the Purchaser’s furnished equipment (PFE) with due care.
• Operate the equipment following the manufacturer’s requirements.
• Report to and receive guidance from Purchaser Point of Contact on‐site and respective project manager.
• Follow local site procedures to obtain physical unescorted access to the assigned work positon and logical access to the networks in scope.
• Liaise with other Purchasers’ teams as necessary.
• Bring immediately to the attention on of the Purchaser Point of Contact any issues preventing the execution of the service.

Working Location

• Sigonella, Italy

Working Policy

• Onsite

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Top Secret personal security clearance