Implementation Manager

The role:

• Manage end-to-end deployment projects for enterprise customers, ensuring timely delivery and high customer satisfaction.
• Serve as the primary contact for day-to-day relationships with customers, partners, and internal teams.
• Collaborate cross-functionally with Sales, Engineering, Product, Customer Success, Technical Solutions, and Support to advocate for customer needs.
• Lead the project scoping, planning, and execution phases, setting and managing customer expectations, project schedules, and resources.
• Proactively identify business development opportunities within specific projects.
• Facilitate meetings with customers and partners to align goals and expectations throughout the implementation process.
• Address and resolve project issues and risks swiftly, escalating when necessary to prevent delays.
• Develop and manage relationships with partners and customers, acting as their trusted advisor for implementation.
• Identify process improvements and optimize methodologies for scalable and repeatable project success.
• Provide regular internal and external project updates, ensuring clear and consistent communication.
• Exhibit extreme ownership of customer implementations, continuously working to deliver value and enhance customer experiences.

Sound like you?

• Bachelor’s degree in computer science, Engineering, or related field. PMP or Similar certification preferred.
• 3-5 years of experience in project management, preferably in manufacturing, AI/ML, cybersecurity, cloud computing, or related industry.
• Experience leading complex SaaS projects for global enterprise (Fortune 500+) customers.
• Demonstrated success in a similar role within a B2B Enterprise SaaS or AI company, managing full project lifecycles.
• Strong leadership, organization, and problem-solving skills.
• Excellent analytical skills with a history of using data and research to drive customer insights.
• Proven ability to work effectively across cross-functional teams and drive collaborative decision-making.
• Self-motivated, hands-on approach, thriving in a fast-paced startup environment.
• Experience managing projects within IT, SaaS, or software settings, with a proven ability to navigate technical challenges.
• Strong influencing, negotiation, and communication skills, with a focus on fostering trust with global enterprise clients.
• Track record of delivering projects on time and meeting quality standards.

Quick Facts:

• Founded in late 2018 (first paying enterprise customer in Feb 2020)
• Series B announced in March 2024 $ 64m (Lightspeed)
• Team of x110 across our three offices in NYC (5th Avenue), Istanbul & Berlin
• First company to target Health and Safety use cases with AI, ML & Computer Vision (disruptive technology + untapped green-field opportunity)
• Privacy by design - We annomise all employees data (GDPR compliant + SOC2)
• Saving lives whilst significantly reducing revenue loss for our customers!

What we offer:

• Hybrid Work - Remote + NYC office (530, Fifth Avenue - x3 days/week)
• ESOP Stock Options package
• Comprehensive Family Medical Insurance, Dental & Vision
• 401(k) via Guideline 
• Life Insurance
• Generous Parental Leave: 
• Annual Learning & Development Stipend
• x30 days vacation + public holidays

Hiring Process:

• Zoom meeting with our VP, People - intenseye Introduction (45 mins)
• Zoom meeting with our Director, Technical Solutions
• Onsite meeting at NYC office with the Team (120 mins)
• Zoom interview/Onsite with our CEO (60 mins)
• Reference + Background Checks