Fraud SAR Ops Sr Manager

Senior professional responsible for leading risk and compliance reviews in coordination with the broader CFRT (Credit Fraud Review Team) team. The overall objective is to provide direction to team on research and filing of SAR (Suspicious Activity Reports) team(s), participate in the development of operational standards, and communicate with other areas of the business about SAR activities. This role will manage operational planning and performance and is expected to perform all applicable management tasks.

Responsibilities:

• Responsible for organization of 100 -150 employees and will lead front line managers with teams investigating accounts with Fraud activity to determine if SAR filing is required.
• Manage and develop a diverse team of staff across multiple locations that investigate, prepare and file Suspicious Activity Reports
• Manage and drive the SAR management process from Start to Finish.
• Conduct investigations of potentially suspicious and/or high-risk clients and communicate with other Citigroup AML monitoring units
• Advise senior management on filing Suspicious Activity Reports (SARs) status and trends
• Manage productivity, Service levels and regulatory timelines through driving accountability with team and analyzing and recommending process improvement opportunities
• Ensure high quality from team in case work and accountability to meet various ARCM’s and timelines
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Keeps abreast of the organization’s operational processes and best practices for business strategy.
• Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered, and business solutions are optimized.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6+ years’ experience related to performing enhanced due diligence reviews of high-risk accounts preferred
• Previous supervisory experience required
• Strong verbal and written communication skills
• Strong Excel skills
• Experience using online search tools

Education:

• Bachelor’s/University degree preferred

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Job Family Group:

Operations - Services

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Job Family:

Fraud Operations

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$93,440.00 - $140,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Apr 24, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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