Internship Mondelēz – People Experience Intern

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

As an organization we are committed to developing the next generation of Makers and Bakers. Joining us at an early career stage in our fast paced and ever changing environment will enable you to do more, learn more and grow more. You will be encouraged to step outside your comfort zone– you may even surprise yourself! We will ensure you are given the support you need to be at your best and enable you to be yourself and bring passion and personality. Here you can lean in and speak up and bring your own flavor.

We are looking for motivated interns to join our Human Resources Department! 

How you will contribute

You will serve as the first point of contact for questions relating to your process area of responsibility, providing high-quality and timely customer service and ensuring that all requests are fully understood. In this role, you will work within service level agreements, communicating when cases are escalated. In addition, you will be responsible for the accurate collection of case details and employee data, provide general information on policies and procedures, and answer questions based on FAQs. You will also be asked to provide feedback and propose improvements in your area of responsibility and to record and track cases in the case management system, assigning a severity level and following through to ensure that cases are resolved and that service level agreements can be measured and improved. This role requires you to comply with quality assurance and data protection activities.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Customer service

• Working in a shared service organization

• Working with case management systems

• Your area of process specialism

• Active listening skills

• Asking questions based on end-user scenario and judgment skills to respond to all types of employee-related questions

• Multi-tasking and managing a fluctuating workload

• Operational excellence

You might be the one we are looking for if… 

• You are a student/ recent graduate of Human Resources, Psychology, Sociology, Law or equivalent

• You have already completed at least  an Internship in HR or related field

• You are fluent in Spanish

What we offer… 

Our early careers offer a variety of challenging developmental experiences. You can expect a combination of stimulating projects, exposure to industry experts, on-the-job learning alongside experienced professionals, continuous development opportunities and much more. 

It is also a chance to become part of Mondelez talent pool of interns: high majority of our junior opportunities are filled by our previous interns!  

• Place of work: Hospital de Orbigo (near León) 

• Beginning: July/August 2024
• Duration: 12 months   

• Compensation: 750 EURO Gross monthly
• Advantages: access to canteen
 

Because, every day, we work in an international environment, the selection process will be in English. 

We are certified by Happy Trainees among Western European Interns

Do you want to know why? - Get to know us and apply!

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz  Europe GmbH, Switzerland .

No Relocation support available

Business Unit Summary

At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like Cadbury, Milka and Alpen Gold chocolates, Oreo, belVita, LU and Tuc biscuits get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Intern (Fixed Term)InternsEarly Careers