Full-Time
Manager Software Quality Engineering & Product Operations
Altice USA
1,001-5,000 employees
Cable, fiber, and broadband provider
Compensation Overview
$123.4k - $202.7k/yr
No H1B Sponsorship
Bethpage, NY, USA
In Person
Bachelor's
 Engineering Management (1) |
|---|
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- A bachelor's degree in Computer Science, Engineering, Information Technology, or a related field is required.
- At least 8 years of experience in Quality Engineering, software test automation, software development, product operations, or related engineering or quality leadership roles is required.
- At least 5 years of people management experience is required.
- Experience managing or formally leading people, ideally including engineers, automation developers, or quality professionals, is required.
- Hands-on experience building or leading test automation frameworks and reducing reliance on manual testing is required.
- Working knowledge of programming or scripting used in test automation, with the ability to guide technical contributors and evaluate automation approaches, is required.
- Working knowledge of software development lifecycle methodologies, Agile/Scrum delivery, and DevOps practices is required.
- Experience integrating automated tests with continuous integration and continuous delivery pipelines and using tools such as Jira, Confluence, and Qase is required.
- Strong root-cause analysis, defect triage, and quality process design skills are required.
- An analytical, data-driven mindset with the ability to translate pipeline, defect, and customer insights into prioritized action is required.
- Excellent written and verbal communication skills and the ability to articulate technology vision and quality outcomes to technical and non-technical audiences are required.
- Define and execute a Quality Engineering and test automation strategy for owned product domains.
- Lead the design, build, and maintenance of automated test frameworks and tools across residential and business products.
- Partner with Engineering to integrate automated tests into continuous integration and continuous delivery pipelines.
- Establish measurable automation and pipeline Key Results, including automated coverage, flaky-test rate, mean time to validate, and escaped defect rate, and drive accountability.
- Use and customize developer and observability tooling to instrument test systems, monitor quality signals, and improve feedback loops for development teams.
- Drive proof-of-concepts and prototypes to evaluate automation architectures, frameworks, and tooling tradeoffs before scaling.
- Prioritize and systematically reduce technical debt in test suites, frameworks, environments, and quality tooling.
- Introduce and mature controlled release validation capabilities.
- Advocate for Quality Engineering and test automation across Product Operations and partner engineering teams.
- Manage end-to-end acceptance and validation cycles across multiple value streams, shifting from purely manual user acceptance testing toward risk-based, automation-assisted Quality Engineering.
- Lead the team in defining acceptance criteria, test scenarios, exit criteria, defect triage, and evidence-based go/no-go recommendations.
- Ensure rigorous testing and validation processes so releases meet acceptance criteria and reliability expectations before launch.
- Partner with Product and Engineering to refine requirements, story and acceptance-criteria quality, and coverage gaps using modern software development lifecycle practices.
- Coordinate launch readiness across environments, test data, automation suites, and cross-team dependencies.
- Ensure validation covers complete customer and frontline journeys, including installation, activation, usage, support, troubleshooting, recovery, and service restoration.
- Optimize product operations and quality processes for residential and commercial broadband, video, voice, mobile, customer applications, and business-to-business offerings.
- Collect, analyze, and act on product performance, defect, pipeline, and customer feedback data to improve quality and operational efficiency.
- Collaborate with Product, Engineering, Field Operations, Care, IT, and Marketing to resolve systemic issues, drive root-cause remediation, and improve long-term service stability.
- Identify broken handoffs, unclear ownership, and outdated workflows, and implement scalable process and tooling fixes across teams.
- Track product and quality key performance indicators, service-level agreements, incident trends, and automation health, and lead initiatives that reduce service disruptions and defects escaping to production.
- Ensure findings from automated testing, Operational Readiness Testing, user acceptance testing, Product Trials, Care, Field, incidents, and customer feedback have clear ownership and are incorporated into future product and operational improvements.
- Supervise a team of Quality Engineering and Product Operations professionals by providing mentorship, coaching, workload prioritization, and performance management.
- Build team capability in programming and scripting for test automation, modern test design, continuous integration and continuous delivery practices, and product domain knowledge.
- Identify launch and operational risks early, develop mitigation strategies, and escalate with clear options and data.
- Support executive-level reporting and dashboards covering automation progress, user acceptance testing and validation health, defect trends, and operational quality performance.
- Provide regular updates to stakeholders on the Quality Engineering roadmap, release readiness, and strategic quality initiatives.
- Experience implementing or optimizing continuous integration and continuous delivery pipelines and quality gates at scale.
- Experience with cloud platforms such as Google Cloud or Amazon Web Services and modern developer tooling.
- Background leading both acceptance and user acceptance testing practices and automation strategy in a product organization.
- Strong understanding of cable and internet service delivery, including DOCSIS, Fiber/FTTH, IPTV, and Wi-Fi, and how quality issues manifest for customers and frontline teams.
- Familiarity with business-to-business connectivity, network, security, and communications services and residential product ecosystems.
- Experience with business intelligence and analytics tools such as Tableau and Power BI for quality and operational reporting.
- Comfort working with production systems for careful debugging and validation with appropriate safeguards.
- Experience contributing to engineering and quality standards, documentation systems, and reusable frameworks.
- Knowledge of artificial intelligence applications such as Cursor, ChatGPT, or GitHub Copilot to accelerate test design, automation development, and documentation.
Altice USA provides broadband internet, digital television, VoIP phone services, and mobile plans under the Optimum brand to about 4.6 million residential and business customers across 21 states. Its core offering is high-speed internet delivered over a 100% fiber-optic network aimed at faster, more reliable speeds, with options for bundled or standalone services. Revenue comes from monthly subscription fees from customers. The company differentiates itself by committing to a fully fiber-optic network to boost speed and reliability and by offering a wide range of services—internet, TV, phone, and mobile—under one brand. Its goal is to connect homes and businesses with dependable communications and to grow its fiber network and customer base.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Bethpage, Tennessee
Founded
2015
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Simplify's Take
What believers are saying
- Q1 2026 added 13,000 fiber customers, lifting total fiber customers to 729,000.
- Altice secured a $1 billion Bronx and Brooklyn network loan in 2025.
- Adeia’s long-term IP license agreement in 2025 removed a major litigation overhang.
What critics are saying
- July 2026 News 12 cuts gutted Connecticut, Bronx, Brooklyn, and Westchester operations.
- Altice sued Apollo, Ares, and BlackRock in November 2025 over refinancing access.
- $26 billion debt and 2027 maturities create restructuring pressure if negotiations fail.
What makes Altice USA unique
- Optimum’s 100% fiber build reached 3 million passings by July 2026.
- Lightpath builds AI-grade fiber in Columbus, Pennsylvania, and New York corridors.
- Nexstar restored Optimum programming in January 2025, reducing churn risk after blackouts.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
401(k) Retirement Plan
401(k) Company Match
Performance Bonus
Tuition Reimbursement
Company News
Major cuts at News 12. July 16, 2026 Mark Sudol The New York Post and other outlets are reporting major cuts at News 12 in Connecticut, the Bronx, Brooklyn and Westchester. More than two dozen people have lost their jobs companywide; 11 were let go in Connecticut including long time anchors Mark Sudol and Becky Suran. Mark was also the dedicated moderator of the weekend interview program "Power and Politics." Becky Suran Insiders say Altice USA, the parent company of News 12, has decided to produce one regional newscast with short local cut-ins. Hyper-local newscasts will continue on Long Island and New Jersey, where the company says, the audience justifies the effort. Less than ten reporters and photographers will remain at News 12 Connecticut.
When the music stops, read the fine print. March 23, 2026 Something is shifting in the markets. Inflation expectations hit 5.2% last week in the US, the highest since March 2023. Three weeks ago the bond market was pricing in rate cuts. Now the probability of a Fed rate hike by year end (24.6%) is more than three times the probability of a cut (7.5%). Fed fund futures have pushed the next expected cut all the way out to October 2027. That shift is showing up in US credit. Only 26% of leveraged loans sit above par, down from roughly 65% earlier this year. Software names make up just 1% of that number. And Morningstar put out a statistic last week that deserves more attention: over the past 12 months, 16 of 17 US private credit rating downgrades to default or selective default were distressed exchanges. Not formal filings. Not orderly processes. Negotiated outcomes where the documentation determined who got paid and who didn't. That's the picture in America, but if you think Europe is insulated, think again. As I wrote in the Financial Times last week, the European market has seen a sharp rise in liability management exercises over the past two years: Altice France, Altice International, Ardagh, Victoria, Selecta, Hunkemöller. Borrowers are now going further than just using covenant flexibility. Altice USA filed a lawsuit against a group of major creditors including Apollo, Ares, and BlackRock, arguing that their cooperation agreement amounts to an illegal cartel. If that argument succeeds in a US court, expect European issuers to bring the same playbook across the Atlantic. If that doesn't work, there's always the coop blocker to fall back on - it's not cleared in Europe yet, but if history is anything to go by, borrowers and sponsors won't stop trying. This is the pattern on both sides of the pond. Borrowers restructure through liability management exercises, exchange offers, and consent solicitations. If something doesn't work, the finance team will draft around it in the next deal. Every one of those transactions turns on what the credit agreement actually says: subordination mechanics, basket capacity, intercreditor provisions. Meanwhile, AI continues to threaten disription. According to the restructuring newsletter Petition, a tweet went viral last week claiming AI can now draft legal contracts better than $800/hour lawyers. The restructuring community's reply went for the jugular: "ok now do the Kirkland & Ellis Superpriority Credit Agreement and Exit Consent to Existing First Lien Credit Agreement." Like all jokes there is a kernel of truth there - a template NDA and a live covenant negotiation in a distressed deal are different universes. And right now, credit professionals on both sides of the Atlantic are embroiled in the latter. AI cannot read these risks for you. Some liability management exercises are more marathon than sprint. Take The LYCRA Company - it filed Chapter 11 last week after seven years of serial restructuring transactions stacked on top of each other: acquisition debt, mezzanine enforcement, an IP drop-down, a failed sale, a change of control trust, and a plan with tiered penny warrants and distribution waterfalls. EBITDA down 67% in two years. Talk about kicking the can. The people who can read these documents are making the calls. Everyone else is relying on someone else's summary. On either side of the Atlantic, that's no longer a shortcut you can afford.
Adeia enters into long-term IP license agreement with Altice USA.
Altice USA to present at the bank of america Securities 2025 Media, Communications & Entertainment Conference.
Altice portugal is cutting about 1,000 jobs, or 16% of its workforce, as advances in artificial intelligence (AI) make some functions redundant, bloomberg reported this wednesday.