Energy Efficiency Account Manager

Ready to make a difference?

As an account manager, you will support commercial utility programs, working closely with the utility client and ICF’s implementation team to bring energy efficiency and bill savings to their customers throughout the Mid-Atlantic region. The successful candidate will be highly organized, customer service oriented, and adept with Microsoft Office products. Strong communication skills are key.

The Energy Efficiency Account Manager works closely with a small team to manage the utility rebate programs' relationships with key customers and the service provider (or trade ally) community. An Energy Efficiency Account Manager focuses on key customer support, trade/ally service provider management, and other technical services for utility energy efficiency rebate programs and their stakeholders.

In this role, you would be responsible for:

• outreach to new and existing customers
• supporting key customers during project planning regarding applicable rebates
• outreach to new and existing service providers
• tracking and reporting outreach outcomes
• conducting market research

This position requires travel across Maryland, DC and Northern Virgina.

Why you will love working here:

• Quality of life: Flexible workplace arrangements, work-life balance
• Investment In the community: Donation matching, volunteer opportunities
• Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)

What you will be doing:

• Outreach to existing and potential service providers / trade allies to drive submission of rebate applications
• Build and maintain relationships with Maryland and Virginia service providers/ trade allies, contractors, distributors and industry associations
• Identify and attend industry events, including expos, trade shows, counter days, etc. to represent the utility rebate programs
• Coach and train service providers / trade allies and internal support team members on best practices, application processes, and technical subject matter
• Be a resource to the service provider community, helping manage simple IT Issues, answer questions, and assist with rebate application management
• Create and deliver Service Provider trainings for 100+ attendees; host and manage multiple webinar-based platforms; organize and provide metrics specific to training. Coordinate with the Marketing team around development of messaging and resources.
• Support the reporting team to assemble and provide reports, presentations, and database management using many MS Office programs and industry-specific software tools
• Stay informed on industry news, updates, and trends

What we need you to have (minimum qualifications):

Basic Qualifications

• Minimum of a 2-year degree in Business, Environmental Science, Environmental Studies, Energy Studies, Energy Systems, Energy Efficiency, Energy Management, IT, Political Science, or other relevant field and 1+ years of experience OR in lieu of a degree, 3+ years of experience in the gas equipment, HVAC, or refrigeration trades will be considered.
• Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check

Professional Skills

• Work or academic experience in Energy Efficiency or Business
• Customer-service oriented attitude
• Experience working with Microsoft Office Products. Experience with a customer relations management (CRM) tool and databases is a plus.
• Comfort with public speaking
• Preferably based in the DC/Northern Virginia area. Note - frequent travel will be required throughout the area. Up to 50%.

What we would like you to have:

Preferred Qualifications

• Experience with and knowledge of energy efficiency, or commercial gas technologies
• Experience working in or managing a trade ally/service provider network
• Experience working in or around the trades