Operational Case Manager

**Miami Applicants only**

Who We Are 
We are the fastest-growing hearing care company globally 🚀 Since 2012, we've redefined hearing care with our unique digital business model. 💻 We're proud to be a profitable global health-technology leader with a mission to help everyone hear well to live well. With over 1,100 team members in 7 international locations, we've transformed the lives of hundreds of thousands of customers. We're shaping the future of hearing care 🦻🏼, and every day our team helps customers improve their quality of life through better hearing. Join us in creating a world where everyone can "Hear Well to Live Well." 🌎

The Role (Spoiler: It's Way More Than Admin Work)

Calling all detail-obsessed, process-driven, people-loving pros! We’re on the lookout for an enthusiastic Operational Case Manager who thrives on getting the small things right to make a big impact. You’ll be the steady hand guiding our sales consultants and partners through the operational side of our customer’s hearing journey with clarity, kindness, and efficiency.

This role isn’t just about managing cases—it’s about creating confidence, building trust, and ensuring every consultant and Partner feels seen, heard, and supported.

What You'll Do Daily

Be the Calm in the Chaos:

• Own the day-to-day coordination of customer journeys from order to delivery
• Communicate clearly with customers and internal teams to resolve issues quickly and kindly
• Verify orders and customer info with hawk-like accuracy 🔍
• Liaise with providers, track shipments, manage timelines, and keep everyone on the same page 📦
• Spot problems before they happen and jump in with solutions
• Keep systems (and your inbox) clean, updated, and organized

What Makes Our Operational Case Managers Rock Stars:

• People-Focused Pro – You’re the kind of person who genuinely enjoys helping others and making their lives easier
• Detail Devotee – You love crossing every ‘t’ and dotting every ‘i’
• Process Geek – Workflows are your love language
• Cool Under Pressure – When things get busy, you stay calm, clear-headed, and kind
• Natural Collaborator – You know how to work across teams without missing a beat

What You'll Need:

• 1+ years of experience in operations, case management, or admin support roles
• Bonus points for experience in healthcare, customer service, or logistics
• Tech savvy – you’re comfortable using CRMs (we use Salesforce), Google Workspace, and Microsoft tools
• Strong written and verbal communication skills (you explain things clearly, with a smile—even over email)
• Ability to prioritize, organize, and make things happen without micromanagement
• A growth mindset—you’re always learning, improving, and open to feedback

What We Offer:

• Competitive Compensation: Starting base salary of $20/hour (Possibility of increasing to $23/ hour based on performance after 3 months)
• The Whole Package: Medical, dental, vision, 401K, paid parental leave, PTO, sick time, company holidays 🏝️
• Hybrid Schedule: 10:00 - 7:00 pm EST OR 11:00 am - 8:00 pm EST Monday - Friday (A mix of remote and in-office work for flexibility and connection)
• Our Coral Gables HQ: 396 Alhambra Cir., FL 33134—free garage parking 🚙, weekly catered lunches 🍣, endless snacks 🧃, and yes… ping pong 🏓
• Growth Opportunities: Love what you do? We promote from within and reward high performers 🏆

You’ll Love This Role If...

• You’re super organized and find joy in creating order from chaos
• You want to work in a startup-style environment that’s mission-driven and fun
• You love working with people just as much as processes
• You’re looking for a job where your work actually matters 💙

Join our mission to create a world where everyone can "Hear Well to Live Well." Apply now and help us redefine what care really means. ✨