Bilingual Guest Service Agent

Job Description

Reporting to the Front Desk Manager and Guest Services Manager, responsibilities and essential job functions include but are not limited to the following: 

• Provide outstanding service to our internal and external guests
• Assist with tour check-ins and greet the tour guide and groups when required
• Generate reports for other departments in the hotel
• Key member of crisis & emergency team
• Register and checkout hotel guests
• Act as an ambassador of Fairmont Château Laurier
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist Leadership in performing daily duties
• Available evenings, weekends and holidays
• Available to work overnight shift, when required
• Follow all safety policies
• Other duties as assigned

Qualifications

• Fluent in both official languages (English and French) is a requirement
• Previous Front Desk Agent experience in a similar environment
• Excellent verbal and written skills
• Must have the ability to handle cash effectively and accurately
• Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable
• Active listener, self-starter
• Able to make decisions and take initiative
• Ability to type 40 words per minute
• Positive and pleasant attitude
• Able to work alone
• Strong team player
• Detail oriented
• Must be able to work in a very busy environment