Divisional Director of Social Services

Overview

Seeking a Divisional Director of Social Services to join our Divisional Headquarters Team

Our Full Time opportunities offer:

• Generous time off every year including 14 paid holidays, up to 3 personal days, vacation time, and sick time
• Employer funded Pension Plan (company contributions begin after 1 year of continuous employment)
• Comprehensive Health Care Coverage with low cost employee premiums, co-pays, and deductibles
• Company Paid Basic Term Life Insurance for Employee
• Long Term Disability Insurance
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life
• Flexible Spending Account
• Eligibility for Federal Student Loan Forgiveness Program
• Tax Deferred Annuity (403B)
• Christmas Bonus

SCOPE AND PURPOSE OF POSITION:

The Divisional Social Services Director is responsible for leading the delivery and driving the quality for over 300 social services programs across the Empire Division, including 48 counties in Upstate New York. The position oversees the application and contract process for all public funding resources. In working with the Divisional Commander, local command leaders, employees and stakeholders, this role strives to engineer business functions and advance mission and service lines to meet the needs of those we serve.  Using strategic and operational approaches, this role drives performance and resources to meet mission and sustainability of social ministry across the Division. 

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Management and Leadership

• Responsibilities include ensuring that Territorial and Divisional policies and strategies are properly executed, while translating these strategies to organizational practices across 48 counties.
• Provides capacity building and expertise to local commands to assist in the provision of mission aligned services, procurement of resources, contract management, and program development and delivery
• This position oversees the application, compliance, and contract processes for all public funding resources.
• Responsible for the provision of social services across the Division to include but not limited to Pathway of Hope, Emergency Services, Housing, Anti-Human Trafficking, Health Homes and anti-poverty programs and initiatives.
• Oversee activities and monitoring for Medicaid compliance for the Division.
• Oversees the divisional database for the administration of all contracts, applications, and agreements between the Empire Division and Territorial Legal Department.
• Serves on Territorial and Divisional Committees: Territorial Social Justice, Territorial Social Services Ministry, Territorial Anti-Human Trafficking, Mission Alignment, Divisional Fiscal Recovery, Command Finance Council, Property.
• Prepares for and Chairs the Divisional Grants and Contract Committee.
• Responsible for administering the National Social Services Quality Standards across the Division through the evaluation and monitoring of over 300 social services programs in the Division.
• Builds and deploys social services onboarding and professional development training for divisional social services staff.
• Develops innovative solutions to enhance and foster economic security of programs, ensuring that the Army’s mission aligns seamlessly with tangible outcomes.
• Responsible for building public and private investment alongside impact strategies between local, regional and state entities that address and advocate for policies and issues that align with mission.
• Works closely with government, public and private partners, and community-based organizations to develop community and divisional responses to complex social issues such as: hunger, emergency basic needs, housing, poverty, mental health, domestic violence and human trafficking.   
• Responsible for project management and leadership expertise to divisional capital projects including the construction of emergency housing, permanent/supported housing, and low-income housing.
• Research, prospect, and prioritize opportunities for strategic growth in areas identified with ideal conditions for expansions while sustaining the Divisional public funding portfolio.
• Oversees the Divisional grants and contracts management service area for over $23 million public funding resources including on average of 175 contracts per annual cycle.
• Responsible for the leadership and administration of over 300 community and social service programs delivered across 48 upstate counties in New York, assuring quality and mission alignment.
• Oversee the divisional incident management process for all social services programs.
• Coordinate mission related program research and oversee the dissemination of approved program policy and activity throughout the Empire State Division
• Serve on community and state coalitions and committees that advocate for services and programs that meet human need and promote access to TSA programs and services.  
• Assist Divisional and Corps Officers, in the facilitation and development of new social service programs

• Develop and deploy community engagement and stewardship strategies with Divisional and local Officers, and Divisional staff that build relationships with philanthropic and public partners, associations and local, county and state levels partners to advance the goals and mission of all Salvation Army programs
• Provide presence and support for regulatory inspections, plans of corrective action and site visits of social services programs under contract and/or license with local, state, federal governing bodies.
• Assist in the development of local, regional and divisional budgets
• Participate in planning division-wide and program specific policies, procedures and program enhancements
• Consult and collaborate with other Divisional and Territorial Salvation Army operations, Corps Ministry, ARC commands.
• Administer and monitor the department budget and follow divisional fiscal procedures and policies.
• Participate in Divisional and Territorial training and committees as requested

Coaching & Supporting Program Leaders

• Provide consultation and travel to on-site visits to support officers and staff in program design, implementation, and monitoring in pursuit of mission alignment and National Social Services standards.
• Coach Managers and Directors in performance and program related issues as they arise, in line with State guidelines, best practices, and TSA policies.
• Schedule and provide monthly supervision sessions with divisional director level staff at local commands to provide support and guidance, performance management, training, conflict mediation, resource management, leadership development and personal performance and growth.
• Coach and lead a high performing divisional team—provide strategic leadership, supervision, employee relations support, develop and meet key performance indicators and goals that impact mission delivery across the Division.

Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice due to business needs.

Qualifications

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS:

• MSW, MBA, MPA with 10 or more years of success in organizational leadership: to include visionary/strategic thinking, problem solving and decision making while delivering and managing multifaceted social services.
• Strong Business Acumen: to include strategic and operational skillsets. 
• Demonstrated leadership abilities and cultural inclusion for diversity practices in leadership and supervision. 
• A clear understanding of and a passion to serve the mission of The Salvation Army, Salvationist preferred
• Valid Driver’s license and ability to travel throughout the Empire State Division

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.