Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.

Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

The opportunity

Job Summary:

The SNHU ITS organization is looking to hire students to work at the IT Help Desk located in Wolak Learning Commons. The IT Help Desk provides technology troubleshootingto the entire SNHU campus community. We are looking for students who enjoy working with the public, enjoy working with technology, and who have prior work experience in a customer service environment. We hire students of all majors for both work study and non-work study positions. Students who work for the IT Help Desk gain valuable real-world experience in both customer service and technological skills. Many of the students who have worked here in the past have gone on to have successful careers after graduation.The Wolak Learning Commons is open Monday – Thursday 8am to 6pm and Friday 8am to 430pm.

Essential duties and responsibilities of this position include the following:

Be the primary point of contact for walk-up support

Academic Response Team (ART) classroom support

Assist students with connecting devices to SNHU WiFi

Assist students with printing through our Print Management system

Assist with basic troubleshooting of student, classroom, and lab devices

Assist ITS personnel on support calls

Maintain Penmen Print machines around campus

Document issues to be reported in our ticketing management system

Assist with the Audio/Visual/Presentation Technology at Live Events and Conferences on Campus

Assist with Classroom Recordings for Academic Purposes

Assist with Livestreams and Recordings of Live Events and Conferences

All other duties as assigned
Student workers are required to work a minimum of 2 events

Required Qualifications:

Current enrollment in classes as part of a SNHU degree program
Work study part of financial aid package
Students with work study may be prioritized

General computing knowledge

Availability for evening and weekend shifts

Preferred Qualification:

Strong interpersonal and communication skills

Experience in Customer Service

Experience in Microsoft Office, Windows, Mac OSX and iOS

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.

Compensation

The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.

IT Support Assistant Student

Southern New Hampshire University

Compensation Overview