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Full-Time

Desktop Support Tech II

Confirmed live in the last 24 hours

Zinnia

Zinnia

1,001-5,000 employees

Tech solutions for life insurance and annuities

Fintech

Senior

Bridgewater Township, NJ, USA + 2 more

Category
IT Support
System Administration
IT & Security
Required Skills
Communications
Customer Service
Requirements
  • Bachelor’s degree in Computer Science, Engineering (any), or a related field
  • 5 to 7 years of progressively responsible experience with desktop engineering and support
  • Knowledge of Microsoft Windows and Office Suite
  • Strong customer service skills
  • A+, Net+, MCDST, or progress towards any of the Microsoft Technology certification paths
Responsibilities
  • Implementation of all desktop and service desk services under supervision
  • Maintain desktop engineering skills required to support these efforts
  • Familiarity with cloud enabled applications and technologies
  • Work with offshore junior desktop support personnel
  • Ensure effective help desk support for all customers
  • Support corporate IT Infrastructure including workstation management, printing, audio and video, network connectivity, and hardware deployments
  • Support MacOS software, hardware, and applications
  • Independently investigate and troubleshoot hardware and software issues
  • Utilize support center software to log or follow up on each customer call
  • Provide assistance to staff members with assigned priorities
  • Maintain proper communication with customers regarding service calls
  • Provide input on current Help Desk standard procedures and documentation requirements
  • Collaborate with Information Security teams to identify risks and provide recommendations for remediation
  • Maintain an accurate inventory of fixed assets within the office
  • Maintain Help Desk documentation, policies, and procedures
  • Utilize appropriate customer service skills with internal and external customers
  • Installation of corporate approved software
  • Responsible for the appearance and upkeep of storage and build areas
  • Provide proper interaction and communications with customers, leadership, and team members
  • Participate in strategic initiatives and collaborative projects to drive innovation and continuous improvement
  • Apply ITSM best practices to streamline processes and enhance service delivery
  • Leverage MDM solutions to securely configure, monitor, and manage mobile devices

Zinnia provides end-to-end life insurance and annuity tech solutions, leveraging advanced technology to simplify and enhance the insurance experience. The company focuses on empowering clients to innovate and launch products faster, while offering frictionless data experiences and real-time data sharing to improve outcomes for consumers, advisors, and insurers.

Company Stage

Seed

Total Funding

$1.7M

Headquarters

Greenwich, Connecticut

Founded

2005

Growth & Insights
Headcount

6 month growth

22%

1 year growth

28%

2 year growth

49%