Full-Time

Associate Tech Support Analyst

Posted on 5/22/2024

Rue Gilt Groupe

Rue Gilt Groupe

501-1,000 employees

E-commerce platform for daily luxury brand sales

Consumer Software

Entry

Shepherdsville, KY, USA

Required Skills
Management
JIRA
Requirements
  • 0-2 Year's of relevant experience in IT support
  • Excellent interpersonal skills with the ability to influence both IT and business groups
  • Ability to simultaneously manage multiple, concurrent tasks/projects with critical deadlines
  • Provide on-call, off-hours support (maximum: one week per month)
  • Perform upgrades and patch management of Operating Systems (Windows, MAC OS)
  • AD knowledge including Open / Active Directory integration
  • Perform root cause analysis and preparation of Major Incident Reports
  • Disciplined, systematic problem-solving skills with the ability to work independently
  • Motivated self-starter: Eagerness to learn and grow
  • Client Management tools (SCCM, Windows Remote Desktop, Jira ServiceDesk, AD Manager, Manhattan, etc.)
  • Support for laptops, RF scanners, desktops, printers, VOIP and mobile phones
  • Vendor Management / Vendor Relationship experience
  • Must be able to lift equipment up to 40 pounds
  • Must be able to work on elevated surfaces as high as 50 feet
Responsibilities
  • Provide in-person hardware & software support for end-users in the Shepherdsville, KY, Warehouse Center
  • Resolve requests via ticketing system, phone, and email from across the organization
  • Track and document customer requests through incident management system
  • Coordinate and manage relationships with vendors and support staff
  • Research and recommend innovative, automated approaches for system administration tasks
  • Perform troubleshooting for common workstation software (WMS, Google, Office, Slack, etc.)

Rue Gilt Groupe operates an e-commerce platform featuring daily sale events with over 5,000 premium and luxury brands at discounted prices, utilizing technology to curate and present these events for a seamless daily discovery experience. The platform leverages technology to curate and present daily sale events, offering a wide range of premium and luxury brands at discounted prices.

Company Stage

IPO

Total Funding

$380M

Headquarters

Boston, Massachusetts

Founded

2007

Growth & Insights
Headcount

6 month growth

1%

1 year growth

5%

2 year growth

-25%

Benefits

25% off Rue La La & Gilt

Volunteer opportunities

Office celebrations

Flexible time off

Fitness discounts

Summer Fridays

INACTIVE