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Migration Product Consultant
Posted on 5/20/2022
INACTIVE
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Salesforce
Writing
Requirements
  • A BA/BS degree in Business, Computer Science, Information Systems, Engineering, or equivalent
  • 5+ years working directly with business and customers to understand business needs and applying technology solutions to those requirements
  • 4+ years of experience consulting, leading implementation, and solution architecture development on business analyst teams in Software or Software-as-a-Service industries
Responsibilities
  • Deliver on-time and on-budget collaborative engagements to our customers that provide continuous improvement via impactful solutions which result in highly referenceable accounts, enabling strong adoption, renewal and upsell
  • Plan, organize and manage all tasks, project decisions, escalations, and prioritizations of an engagement to ensure customer satisfaction, including developing technical solutions to address client needs and tracking to long term customer objectives, success criteria and milestones
  • Build strong relationships with customer admins and Center of Excellence, acting as a trusted expert consultant on how to leverage the SpringCM CLM platform across their business using best practices
  • Collaborate with DocuSign team to proactively uncover additional customer needs and support documenting client requirements and expectations
  • Meet all Professional Services team success criteria including utilization target, customer satisfaction score and financial requirements
Desired Qualifications
  • Demonstrated ability to uncover additional customer needs
  • Experience in quality assurance and migration activities
  • Ability to drive customers towards productive utilization of their contract
  • Understanding of document and content management and/or workflow systems and their application to business process improvement
  • Experience implementing workflow/BPM software (e.g., Lombardi, Pega, K2, Skelta), software (e.g., Salesforce.com, Documentum, FileNet, MS SharePoint)
  • Outstanding writing and verbal communication skills
  • Strong multitasking and organization skills
  • Proven track record of delivering projects and products to market within budget
  • Experience working in one or more of the following industries: FinServ, Tech, Telecom, Healthcare, Real Estate, Insurance, Education, Public Sector
  • Experience with XML/Xpath or other structured data
DocuSign

1,001-5,000 employees

Platform for electronic signatures & agreements
Company mission
DocuSign is on a mission to accelerate business and simplify life for companies and people around the world. The company provides an e-signature technology that helps organizations connect and automate how they prepare, sign, act on, and manage agreements.
Benefits
  • Health benefits: Medical, dental, and vision
  • Life and disability benefits
  • Savings: Pre-tax parking plans, Health Savings Accounts, Health Care FSA, Dependent Care FSA
  • Wealth Generation: 401(k) or other retirement plans, Employee Stock Purchase Plan, Restricted Stock Units, Sales Commissions, Company Incentive Plan (CIP)