Middle Office Portfolio Administrator – Senior Manager

Who we are looking for

In this role, you will work with State Street teams from around the globe to support premier investment management clients. We seek a high caliber individual with strong analytical capability and excellent people management skills to manage a team of Portfolio Administrators. 

Why this role is important to us

This is a varied position with a senior level of responsibility within the Portfolio Administration team, within Middle Office Services. The team provides outsourced investment operations service provision to one of the industry's largest institutional asset managers. The candidate is require to ensure service delivery to both internal and external clients, ensure timely response to client initiated queries, and escalation of any unresolve matters to manager for best resolution solution.

What you will be responsible for

As Officer,  you will

• Responsible for monitoring and oversight of daily processes and controls. Hands on approach and willingness to step in and complete daily processes where coverage is required.
• Ensure the ongoing implementation of standard global operating processes and procedures.
• Support a culture of effective challenge to ensure efficiency of daily operational processes, recommend and implement identified appropriate changes and deliver continuous improvement.
• Assign daily responsibilities clearly to the team members, manage and motivate the team.  Complete tasks assigned in a timely manner managing expectations where appropriate.
• Maintain effective working relationships and communications with the team members and ensure they are developed and supported. This entails associated people management activities including and not limited to goal setting, conducting performance reviews, talent development, completion of mandatory trainings and recruitment.
• Maintain the highest standards of conduct and integrity within the business and ensure compliance with company policies, statute and regulatory requirements in all matters.
• Manage operational risk within your team, regularly review and identify further opportunities for risk mitigation.  Ensure all functional procedures are kept up to date. Suggest and work closely with the global team on process optimization.
• Develop and maintain relationships with key internal and external stakeholders including other business lines and corporate functions.
• Work on ad hoc projects including system transformation as required.

What we value

These skills will help you succeed in this role

• Excellent attention to detail
• Must be responsible and take ownership to the job which is allocated
• Must be organized and able to multi-task often working to tight deadlines.
• Must have demonstrated an ability to handle numerous activities and to prioritize work effectively.
• Must be pro-active and be a problem solver
• Must be highly professional interacting with several departments within the company
• Must be flexible often dealing with ad-hoc queries from clients.
• Must demonstrate an understanding of the risks involved in the processes and reflect this in their approach to work prioritization
• A team player
• Understanding of delivering operations in line with cost/budgets
• Able to drive pay for performance and culture of performance differentiation within teams
• Strong understanding of the risk and controls environment within a G-SIFI firm, and as such a desire to embed a risk excellence culture across teams
• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
• Flexibility in working outside of your responsibilities and areas of expertise - Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions/business and locations
• Client centric attitude in managing, prioritising and delivering operations and services
• Result-oriented with an ownership and accountability mindset

Education & Preferred Qualifications

• Degree in finance, business, technology or equivalent or relevant industry experience
• Understanding of Middle Office operations including Portfolio Accounting, Trade Lifecycle Management and broader Investment Operations. Product and Industry knowledge preferable across – Equity, FI, FX and ETD, inclusive of Global Markets.
• 10 plus  years’ Robust experience within Investment Operations
• Product Experience Desirable: Developed and Emerging Market Government Bonds, Convertibles and Corporates, FX spot and forwards, Exchange Traded Futures and Options, Repurchase Agreement. ETFs.
• Flexible to all the Shift timings primarily with working in North Americas shift
• Proven experience in client communication and interaction at all levels
• Understanding of key technology within the support of investment management operations
• Experience of being part of organisational change, with an understanding of change management principles, techniques & tools.
• Experience in leveraging technology solutions including low-code tools, SQL, Python or similar is advantageous
• Strong MS Excel, Access, Word, PowerPoint skills necessary
• Strong written and verbal communication skills in English
• Proficient with Microsoft Office and accounting platforms; Smart stream, Bloomberg and FACTSET experience preferred but not required
• Strong analysis and problem resolution skills
• Motivated individual who possesses the ability to work in a fast paced environment
• Team Management skills

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.