Compensation Overview

Job Summary

Seeking a detail-oriented and self-motivated individual with a passion for troubleshooting software issues and delivering tailored solutions to meet clients’ business requirements. The ideal candidate excels in addressing both process-related ("how do I?") and business-oriented ("how should I?") inquiries and requests. In this role, you will play a crucial part in ensuring customer success with our product, striving to provide an excellent experience. This opportunity is perfect for candidates eager to contribute at the ground level and keen on personal and professional growth within the company.

Responsibilities 

• Responding to client questions and issues including bugs, feature requests, and business processes through email, chat, and phone.
• Working directly with clients, as well as, Development and Quality Assurance teams to identify, triage, and resolve system issues.
• Documenting frequently asked questions and preparing knowledge-based content.
• Documenting requirements and user stories for production issues and feature requests.
• Providing support for 2 software applications 

Requirements 

• Outstanding written and verbal communication skills
• Strong multitasking and organization skills
• Proven proficiency in troubleshooting and setting priorities
• 1 year of experience software customer support

 Nice To Have

• Bachelor’s Degree
• Experience with customer support teams and processes
• Experience in the Pet Care industry
• Understanding of Software Development Life Cycle
• Experience with issue ticketing systems such as Jira and Zendesk
• SAAS support experience 

Salary Range

US Remote: $41,000 USD per year

Employee Referral Bonus

This position is eligible for a $1,000 employee referral

Access Referral Form Here