Full-Time

Tier 1 Customer Support Agent

Togetherwork

Togetherwork

201-500 employees

Integrated software solutions for community management

Venture Capital
Consumer Goods

$41,000

Employee Referral Bonus

Junior

Remote in USA

Required Skills
Communications
Requirements
  • Outstanding written and verbal communication skills
  • Strong multitasking and organization skills
  • Proven proficiency in troubleshooting and setting priorities
  • 1 year of experience software customer support
Responsibilities
  • Responding to client questions and issues including bugs, feature requests, and business processes through email, chat, and phone.
  • Working directly with clients, as well as, Development and Quality Assurance teams to identify, triage, and resolve system issues.
  • Documenting frequently asked questions and preparing knowledge-based content.
  • Documenting requirements and user stories for production issues and feature requests.
  • Providing support for 2 software applications

Togetherwork stands out as a leading provider of integrated software and financial solutions, serving a diverse range of communities and organizations with tools that enhance member engagement and community growth. The company's competitive edge lies in its ability to streamline complex processes, as evidenced by clients who have seen their renewal processes automated and accounts receivable decrease significantly. Furthermore, Togetherwork's customizable solutions, such as the ability to create numerous forms and map new fields, empower clients to perform tasks they previously could not do on their own, demonstrating the company's commitment to technical innovation and industry leadership.

Company Stage

N/A

Total Funding

N/A

Headquarters

, New York

Founded

2015

Growth & Insights
Headcount

6 month growth

11%

1 year growth

22%

2 year growth

37%
INACTIVE