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Solution Implementation Manager
Remote Eligible in UK
Posted on 1/6/2023
Remote • United Kingdom
Experience Level
  • At least 4+ years of experience in customer-facing positions in a professional services organisation
  • Hands-on experience in all aspects of solution delivery including scoping, design, configuration, customization, and implementation of SaaS applications
  • Growth mindset with the desire to work in a collaborative environment to promote and drive superior team performance
  • High level of motivation, self-starter, excellent at follow-up, team-player with the ability to deliver within defined timelines
  • Strong organizational skills with an ability to manage competing client demands
  • Demonstrated ability to succeed in a fast-paced, dynamic and high growth technology environment
  • Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end-user personnel in large enterprises
  • Willing to travel periodically based on customer and business need
  • French or German language business capabilities preferred
  • Bachelor's degree or 4+ years of equivalent work experience
  • Legally authorized to work in the U.K. for any employer on an ongoing basis
  • Recommend and build solutions required that accelerate time to value for our customers within launch guidelines
  • Develop into leading large custom consulting engagements with customers to understand their business challenges and develop solutions leveraging Smartsheet, our partners, and our API
  • Help configure successful application integrations such as Jira, Salesforce and Single Sign-On (SSO)
  • Serve as the Smartsheet subject matter expert (SME) on Smartsheet product capabilities
  • Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Smartsheet
  • Manage/contribute to several projects concurrently in a billable capacity with a targeted utilisation rate
  • Expand upon the Smartsheet solution portfolio, demonstrating best practices in implementation for use cases across variety of industries and departments
  • Provide feedback to our Product & Platform Engineering teams that inform additional product and service sales opportunities
  • Navigate customer conversations that lead to account growth
  • Perform other duties as assigned

1,001-5,000 employees

Cloud-based collaboration platform
Company Overview
Smartsheet's mission is to empower anyone to drive meaningful change - for themselves, their businesses and even for the world.
  • Health and wellness benefits - From sick days to mental health services, we support you. We provide company-sponsored comprehensive healthcare coverage and well-being benefit programs so you can take care of your whole self.
  • Time away - We want you to find time for what matters to you. We offer a variety of programs so you can recharge and reconnect, including paid time off for company holidays, vacation, volunteering, military leave, and parental bonding.
  • An investment in your future - We help you plan for the dreams you’re working toward. We offer every employee competitive pay, retirement contributions, stock awards, and an employee stock purchase program.
  • Perks and discounts - It's the details that make life easier. From discount programs and an allowance for work-related expenses, to medical concierge (U.S. only) and caregiver services, we help set you up for success both at work and outside of it.
  • An inclusive environment - We strive to foster a culture of belonging that is rooted in respect for all people. We believe that by celebrating diversity of voices and experiences, and by creating equitable opportunities for our team, customers, and communities, we enable people to do and be their best.
  • Continuous learning - We know that when you’re growing, so are we. That's why we provide opportunities to develop on the job through internal mobility, virtual learning, and a variety of development programs.
Company Core Values
  • Value-driven culture - We don’t just talk the talk. Our award-winning culture stems from having a core set of values that are lived daily from the top down.
  • Meaningful impact - Smartsheet helps employees achieve more by providing a supportive, respectful culture that pushes its people to excel and innovate.
  • Investing in employees - From wide-ranging benefits to on-site development programs, Smartsheet is truly invested in its employees' well-being — both in and outside of the workplace.