Warranty Manager

At Van Metre, we believe that each employee contributes directly to our growth, success, and culture. We seek out candidates who love to challenge themselves and work with others to fulfill this role. Van Metre is seeking a skilled Warranty Manager within the New Homes Division!

As the Warranty Manager, you will be responsible for administering Van Metre’s new home warranty program within our communities.  The goals of this position are to deliver a world-class customer experience to homeowners by developing positive relationships, as well as providing reliable services that also empower our homeowners to maintain a healthy home to enjoy for years to come.  You will oversee the management of day-to-day warranty activities within one or more of our communities, ensuring an excellent customer experience.  

What we offer:

• Ability to grow professionally within the homebuilding industry.
• An upbeat and positive culture.
• Competitive benefits, company perks and work/life balance.

Responsibilities: 

• Ensure that all warranty-related needs of assigned communities are met.
• Ensure that the community has a consistent Van Metre Warranty presence during business hours.
• Responsible for meeting departmental Key Performance Indicators (“KPIs”)including:
  • Ticket cycle time
  • Customer satisfaction/survey performance
  • Budget/Purchase Orders
• Serve as the ultimate point of contact for homeowner communications and escalations within assigned communities, ensuring timely and effective responses.
• Evaluate warranty item concerns and successfully identify their root cause and determine if warranty coverage applies.
• Schedule and supervise item resolution efforts with trade partners, homeowners, and Van Metre teammates.
• Ensure Van Metre Warranty presence at all homeowner Reveals within assigned communities.
• Provide detailed documentation of warranty items, efforts, and resolutions.
• Utilize mobile devices, HubSpot software, apps, and other software to track and document team activities and efforts.
• Proactively serve our homeowners during their experience with Van Metre, ensuring resolution of all concerns.
• Train, coach, and lead Assistant Warranty Manager.
• Collaborate with greater Van Metre team, including purchasing, construction, and sales, to report on data-backed trends and resolve concerns.
• Complete Van Metre’s Warranty Training Program.
• Continue to train on warranty process, systems, and standards.
• Stay up to date on building practices, code requirements, and product information.

Qualifications: 

• Bachelor's degree and 2 years' experience in construction-related field or 5 years’ experience in construction-related field.
• Experience in new home warranty required.
• Ability to work within a collaborative team structure.
• Ability to learn and train on CRM tools and apps.
• Excellent customer service skills including conflict resolution and strong oral and written communication abilities.
• Proficiency in Microsoft Office and Outlook.

Who You Are: 

• Self-motivated, energetic individual with a positive / professional attitude.
• An excellent communicator (both written and verbal) with strong interpersonal skills.
• Strong problem-solving and analytical abilities.

Compensation and Benefits information: Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program.  We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.

• Salary: $72,000-80,000 annually (Pay is commensurate with experience, education, training, and skills)
• There is a $3K travel allowance built into the salary listed.  There is no additional bonus. 
• Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave
• Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches
• Wellness: Annual Wellness Reimbursement of up to $900; Free and unlimited access to TaskHuman Wellness App for yourself and your family members.

Van Metre Core Values

Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance                                                          

Van Metre Mission Statement

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.