Order Support Specialist

Key Responsibilities

• Accept and book all customer orders, to include verifying bookable documents are complete and accurate prior to booking.
o   Create required parts
o   Enter order in Signal software to be visible in customer platform Hatch
o   Create receiving PO
• Monitor direct ship orders and close when applicable
• May require working with internal account teams to obtain required tracking and serial data
• Add Support Contract data for assets which require it
• Monitor incoming ETA dates and update purchase orders/sales orders accordingly
• Identify order process improvement opportunities, report them to Operations Manager
• Perform other related dues as assigned and required by Operations Manager
• Monitor email for new incoming requests

Skills Required

• Associate degree required; bachelor's degree preferred
• Minimum of two years’ experience working in a high volume, fast-paced environment required.
• Ability to become a trusted partner to Engineered Solutions Team, resulting in increased turnaround time and order quality
• Ability to understand/analyze client needs to ensure orders are viewable in Hatch accurately
• Ability to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partner.
• Strong verbal and written communication skills.
• High level of attention to detail and exceptional organizational skills
• Ability to manage several projects at once
• Ability to adapt and react to quick changes
• Ability to work effectively and efficiently under pressure