Full-Time
Product Specialist Engineer
Confirmed live in the last 24 hours
Observe
201-500 employees
Software platform for application data monitoring
Junior, Mid
United States
Position requires onsite presence in the USA.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience in a technical role, such as software engineering or technical support.
- Understanding of API technologies, protocols, and data formats (e.g., REST, JSON, XML).
- Experience with troubleshooting tools and methodologies.
- Excellent problem-solving and analytical skills.
- Strong communication skills, both written and verbal.
- Develop and maintain a deep understanding of the technical aspects of our product, including features, functionalities, and integration points.
- Stay informed about industry trends, emerging technologies, and best practices related to our product.
- Act as a technical liaison between customers and internal teams, addressing inquiries, resolving issues, and providing technical support.
- Assist customers with the integration of our products/services into their existing systems.
- Troubleshoot integration issues, identify root causes and provide effective resolutions.
- Collaborate with cross-functional teams, including developers and product managers, to address complex integration challenges.
- Collaborate with the sales team to understand customer requirements and assist in pre-sales technical discussions.
- Act as a point of contact for customers with integration-related inquiries or concerns.
- Communicate effectively with customers to gather information about integration requirements and challenges.
- Provide clear and concise instructions, documentation, and guidance to customers on integration processes.
- Analyze logs, error messages, and other diagnostic information to diagnose and resolve integration issues.
- Work closely with the development team to escalate and prioritize issues that require code-level solutions.
- Document troubleshooting steps and resolutions for future reference.
- Create and maintain technical documentation related to integration processes, troubleshooting steps, and best practices.
- Contribute to the development of knowledge base articles and FAQs for common integration issues.
- Conduct training sessions for internal teams and customers to enhance product understanding and usage.
Observe Inc. offers the Observability Cloud, a platform that helps businesses manage and analyze the large amounts of data generated by complex applications. This tool is designed for software developers and engineering managers, providing a comprehensive view of application performance by ingesting data from various sources and formats. Unlike traditional monitoring tools, the Observability Cloud addresses the challenges of continuous releases and frequent updates. The company operates on a subscription model, allowing users to try the platform for free, and emphasizes high-quality customer support as a key differentiator.
Company Stage
Series B
Total Funding
$281.6M
Headquarters
San Mateo, California
Founded
2017
6 month growth
↑ 2%1 year growth
↑ 2%2 year growth
↑ 60%
Simplify's Take
What believers are saying
- The recent $115M Series B funding from Sutter Hill and Snowflake Ventures positions Observe for significant growth and innovation.
- The launch of the Observe Connected App and new data sharing capabilities on the Snowflake Data Cloud expands deployment options and accelerates observability capabilities.
- The introduction of generative AI features and the Hubble platform for real-time insights at petabyte-per-day scale showcases Observe's commitment to cutting-edge technology.
What critics are saying
- The competitive landscape in the observability market is intense, with numerous established players vying for market share.
- Rapid expansion and integration of new features may lead to operational challenges and potential service disruptions.
What makes Observe unique
- Observe Inc.'s Observability Cloud can ingest data from almost any source and format, providing a more holistic view of application performance compared to traditional monitoring tools.
- The company's deep integration with Snowflake enhances its data processing capabilities, setting it apart from competitors.
- High-quality customer support and premium support packages offer additional value to clients, distinguishing Observe from other observability platforms.
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