FIA Claims Representative

Job Description

It’s about supporting people, our people.

Are you ready to provide next level support to help deliver top-quality experience and service? Are you described as someone with an inquisitive mind and a thirst for knowledge? Do you like working in a fast-paced environment and have a goal-orientated mindset? If so, the FIA Claims Representative could be for you!

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Claim Representative with Frost Insurance Agency, you will be responsible for receiving, reporting, and following up on all assigned claim cases in accordance with FIA guidelines. More than that, this role is about providing top-quality service with integrity, caring, and excellence.

What you’ll do:

• Process first reports of routine claims in accordance with company claims procedures and service standards

• Prepare and submit initial and follow-up reports to Producers and/or Manager on assigned claims in conformity with established procedures

• Monitor claims status and adjuster performance in accordance with FIA standards

• Assist clients with any problems that arise in claims process, referring questions and complaints to the appropriate party as necessary

• May assist Producer with claims review process with clients as needed

• Monitor insurance carriers to keep reserves down on open claims and notify management of issues when appropriate

• Provide information for adjusters and other company personnel as requested.   

• Create and maintain claim logs and update claim activity

• Always taking action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you'll need:

• Texas General Lines Agent License: Property and Casualty  (P&C) or attainment within 90 days

• Excellent written and verbal communication skills

• Organizational skills

• Proficient in Microsoft computer applications

Additional Preferred Skills:

• Previous claims experience

• Associates in Claims (AIC) designation

Our Benefits:

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:  

• Medical, dental, vision, long-term disability, and life insurance

• 401(k) matching

• Generous holiday and paid time off schedule

• Tuition reimbursement

• Extensive health and wellness programs, including our Employee Assistance Program

• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.