Partner Success Manager

Partner Success Manager

(Remote US/Canada)

Overview:

Constellation Data Labs, a subsidiary of the Perseus Operating Group of Constellation Software Inc (TSE: CSU) is seeking an experienced Partner Success Manager. As the Partner Success Manager, you will be responsible for overseeing the successful execution and delivery of complex projects, owning the client relationship, and the timely resolution of client issues including data compliance and application upgrades. The Partner Success Manager will work closely with cross-functional teams, serving as the voice of the client to help achieve their business objectives.

Responsibilities:

1. Onboard and complete new client implementations within 90 days.

• Manage the comprehensive onboarding of requested listing, public record, and other data feeds for all existing Clients and deliver a highly organized approach with detailed goals, timelines, processes and responsibilities.
• Coordinate with internal stakeholders as needed to ensure a complete, on-time and successful implementation of additional Client requested data, services, and products.
• Manage simultaneous projects at one time, balancing priorities of business results, Client satisfaction, and implementation quality.

2. Customer Satisfaction

• Learn Client’s business applications to the degree of being conversant in their functions.
• Hold regular Client review meetings and measure Client satisfaction levels.
• Develop, organize, distribute, collect and report on semi-annual Client satisfaction surveys.
• Report on success metrics, including Client satisfaction, ROI and potential business opportunities.

3. Adoption & Value:

• Serve as the primary point of contact for client requests.
• Prepare and lead quarterly meetings.
• Build strong relationships with clients and understand their strategic roadmap.
• Keep clients informed about the company’s expanding portfolio of products at a high level.

4.Renewal

• Own the renewals from start to finish.

5. Growth

• Connect with client regularly to understand business objectives and roadmap.
• Upsell and growth opportunities

Competencies:

• Self-starter with proven adaptability in an agile and fast-paced environment
• Perform quality work within deadlines with or without direct supervision
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
• Work effectively as a team contributor on all assignments
• Superb organization skills with the ability to manage competing priorities
• A mindset to deliver results proactively, resourcefully, and methodically
• Excellent organizational, time management and Client service skills
• Ability to work across multiple internal groups and internal business units
• Excellent verbal and written communication skills
• PMP certification and Agile experience is an asset
• Real estate technology and/or experience with MLS is an asset

Qualifications:

• Bachelor’s Degree
• 5 years of experience years of customer success, account manager and/or project management, ideally in a SaaS environment
• Highly organized and success-driven with strong presentation skills
• Excellent project management skills with an emphasis on attention to detail, timelines, and quality of work
• Works well in a collaborative team environment

Company Conformance Statements 

In the performance of their respective tasks and duties all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, managers, and vendors.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

CDLExemptThe estimated base salary range for this role in the United States is $84,000.00 - $126,000.00 per year. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at [email protected]: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.#LI-MA1#CDL