Full-Time
Case Manager
Hours
Beth Israel Lahey Health
10,001+ employees
Integrated health system delivering care, education
Compensation Overview
$77.1k - $193.1k/yr
Winchester, MA, USA
In Person
Bachelor's
 Medical, Clinical & Veterinary |
|---|
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- A Bachelor's degree in Nursing (BSN), or the ability to obtain a BSN within five years of the hire date.
- An RN license in the state of Massachusetts.
- All staff must be vaccinated against influenza as a condition of employment.
- Utilize the case management process to provide quality and safe patient care by identifying the specific needs of the patient and developing the plan of care for discharge with the patient.
- Establish a therapeutic relationship with the patient, the patient's family, and significant others by involving them in each step of the care coordination process and accommodating factors that may influence the discharge plan.
- Collaborate with the multidisciplinary healthcare team regarding the patient's plan of care to promote the best possible outcomes and patient and family experience upon discharge.
- Assess the daily case management workflow and optimize the team's efficiency by gathering census information, reviewing admissions, reconciling admissions, transfers, and discharges against census, and conducting handoffs regarding patients when appropriate.
- Collaborate with the patient, the patient's family, insurance companies, and the multidisciplinary team to determine and coordinate the patient's next level of care.
- Previous case management experience.
Beth Israel Lahey Health is an integrated health system that coordinates care across hospitals, clinics, and other care settings to keep patients connected wherever they are. Its services come from doctors, nurses, technicians, social workers, and educators who work together, guided by medical research and education. The system operates by linking hospitals, primary and specialty care, and support services so patients receive seamless care with access to resources like research-informed treatment and training for staff. Unlike standalone hospitals or fragmented care providers, it combines multiple facilities and care teams into a single network to improve consistency and efficiency. The overarching goal is to improve patient outcomes and experience by delivering high-quality, coordinated care through research-backed practices and continuous education for its workforce.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
Cambridge, Massachusetts
Founded
2017
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Simplify's Take
What believers are saying
- BILH posted a $93 million operating gain in 2025 after four loss-making years.
- First-quarter 2026 operating income hit $60.2 million, reversing last year's loss.
- Heidi's pilot cut after-hours work for 74% of users and lifted patient presence.
What critics are saying
- Kevin Tabb exits by 2027, forcing a national CEO search during expansion.
- Massachusetts AG price caps and annual monitoring constrain pricing through 2025.
- 2025 RICO litigation against drug and pharmacy giants ties BILH to costly court fights.
What makes Beth Israel Lahey Health unique
- BILH spans 14 hospitals and 39,000 employees, combining academic and community care.
- BILH’s 2026 Heidi rollout standardizes ambient AI scribing across all physicians.
- BILH is shifting 64% of care outside Boston and Burlington, deepening local access.
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Benefits
Mental Health Support
Company News
Beth Israel Lahey Health is rolling out Heidi's ambient AI scribing tool to all its physicians following a successful trial across its facilities. The health system, which serves over 6,000 providers across 14 hospitals and 175 primary care practices, prioritises addressing physician burnout, with nearly half of US physicians reporting burnout. During a six-month trial offering Heidi to 1,000 providers, the majority adopted the technology. Survey results showed 89% were satisfied with note quality, 90% felt more present with patients, 74% reduced after-hours work time, and 82% experienced reduced cognitive load during visits. The implementation demonstrates how ambient AI can deliver immediate relief to physicians whilst benefiting patients and the healthcare system. Heidi supports over 2 million consultations weekly globally and has raised $96.6 million from investors including Point72 Private Investments and Blackbird.