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Community Lead
San Diego
Confirmed live in the last 24 hours
California, USA • San Diego, CA, USA
Experience Level
  • Conduct pre-move-in meetings with all new accounts to ensure a successful move in
  • Complete the New Member Orientation process for all new accounts within the building
  • Curate new member on-boarding materials such as welcome member notes, FAQ guides, etc to provide on move-in day
  • Conduct move out interviews to understand the departing members' overall experience
  • Bachelor's Degree or equivalent experience
  • 2+ years of experience in hospitality
  • Proficient local language and understanding of local culture required
  • Excellent interpersonal and networking skills
  • Strong verbal and written communication skills
  • Strong organization skills with the ability to multitask projects from start to finish
  • You are attentive to detail and manage tasks efficiently and effectively
  • You enjoy and thrive at continually growing relationships
  • Complete scheduled, quarterly conversations with owned accounts to help them maximize the value of their WeWork membership while checking in on all members regularly to understand their ongoing experience
  • Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience
  • Follow up in person with all members who've submitted a bad rating for conference rooms, poorly rated a ticket, or submitted a negative Medallia response
  • Follow the model for issue resolution, utilizing the severity scale to determine the next steps. Ensure the proposed solution fully meets the member's needs
  • Review all Medallia responses to understand areas of improvement and implement proactive changes, keeping member experience top of mind
  • Support front desk coverage schedule as needed, ensuring there is consistent coverage during business hours

5,001-10,000 employees

Coworking & flexible office space provider
Company Overview
WeWork’s mission is to empower tomorrow’s world at work by creating environments where people and companies come together to do their best work. The company has grown into a global workspace provider committed to delivering flexible solutions, inspiring, safety-focused spaces with unmatched community experiences.
  • Competitive healthcare benefits
  • Life and AD&D insurance
  • 401(k) matching
  • 20 days of PTO
  • 10 paid holidays
  • 80 hours of paid sick time per full calendar year
  • 16 weeks paid parental leave
Company Core Values
  • Do The Right Thing
  • Strive To Be Better, Together
  • Be Entrepreneurial
  • Give Gratitude
  • Be Human, Be Kind