Senior Operations Manager

At Commure, our mission is to simplify healthcare. We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry. Our growing suite of AI solutions spans ambient AI clinical documentation, provider copilots, autonomous coding, revenue cycle management and more — all designed for providers & administrators to focus on what matters most: providing care.

Healthcare is a $4.5 trillion industry with more than $500 billion spent annually on administrative costs, and Commure is at the heart of transforming it. We power over 500,000 clinicians across hundreds of care sites nationwide – more than $10 billion flows through our systems and we support over 100 million patient interactions. With new product launches on the horizon, expansion into additional care segments, and a bold vision to tackle healthcare's most pressing challenges, our ambition is to move from upstart innovator to the industry standard over the next few years.

Commure was recently named to Fortune’s Future 50 list for 2025 and is backed by world-class investors including General Catalyst, Sequoia, Y Combinator, Lux, Human Capital, 8VC, Greenoaks Capital, Elad Gil, and more. Commure has achieved over 300% year-over-year growth for the past two years and this is only the beginning. Healthcare's moment for AI-powered transformation is here, and we're building the technology to power it. Come join us in shaping the future of healthcare.

About the Role

We are seeking a Senior Ops Manager, to lead the successful implementation and adoption of Commure's Ambient AI product suite across our enterprise healthcare clients. This leadership role is pivotal in ensuring seamless client onboarding, accelerated time-to-value, and long-term adoption success. You will directly manage a team of implementation specialists, own relationships with strategic clients, and dedicate a portion of your time to driving process improvements, removing blockers, and building scalable onboarding and implementation practices across the organization.

This role is fully remote with required travel 25-50%.

What You'll Do

Team Leadership & Strategic Enablement (≈20%)

• Directly lead, mentor, and develop a team of implementation specialists, ensuring high performance, professional growth, and accountability.

• Drive continuous improvement in implementation processes, including playbooks, onboarding workflows, and issue resolution approaches.

• Proactively identify and remove blockers that slow down implementations or adoption.

• Partner cross-functionally to define and refine onboarding and implementation methodologies that scale.

Client Implementation & Delivery (≈80%)

• Oversee end-to-end implementation projects for new strategic clients, from kickoff through go-live and steady state.

• Develop and execute comprehensive implementation plans aligned with client objectives and timelines.

• Coordinate cross-functional teams (IT, clinical staff, administrative personnel) to ensure smooth implementations.

• Configure and customize Commure solutions to meet client-specific workflows.

• Own and nurture C-level client relationships during implementation, ensuring satisfaction and adoption.

• Establish and track KPIs to measure implementation success and adoption.

• Collaborate with Product and Engineering teams to resolve technical issues and feed insights back into product roadmaps.

Operational Excellence

• Oversee the creation and maintenance of implementation documentation, best practices, and training resources.

• Ensure standardized use of tools (e.g., Retool, Looker/Tableau, SQL) to build dashboards, track progress, and deliver insights.

• Build and automate reporting solutions to improve transparency and accountability across implementations.
  

What You Have

• Bachelor’s degree in Healthcare Administration, Business, Computer Science, or related technical field.

• 7+ years of experience in SaaS technology, healthcare technology, or similar roles, with at least 2+ years of direct team leadership.

• Proven ability to lead teams through complex enterprise-scale implementations.

• Strong technical aptitude with data analysis (excel and SQL preferred) and data visualization tools (Looker, Tableau).

• Excellent project management skills and ability to oversee multiple strategic implementations simultaneously.

• Superior communication and presentation skills, particularly with C-level stakeholders.

• Experience with change management and stakeholder engagement in healthcare or enterprise environments.

• Ability to travel up to 25% - 50% of time.
  

Nice to Have

• Master’s degree in a relevant technical or healthcare field.

• Familiarity with AI/ML technologies in healthcare.

• Deep understanding of healthcare workflows and EHR systems.

• Experience with low-code platforms (Retool preferred).

• Ability to write/understand basic JavaScript and SQL.

• Background in clinical documentation or medical scribing.

Commure + Athelas is committed to creating and fostering a diverse team. We are open to all backgrounds and levels of experience, and believe that great people can always find a place. We are committed to providing reasonable accommodations to all applicants throughout the application process.

Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com.Any emails from other domains are not affiliated with our organization.

Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.