Associate TSE I-Cloud
Posted on 2/2/2024
MongoDB

5,001-10,000 employees

Modern, general-purpose database platform
Company Overview
MongoDB empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data
Data & Analytics

Company Stage

Series F

Total Funding

$311M

Founded

2007

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

11%

1 year growth

15%

2 year growth

53%
Locations
Palo Alto, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Operating Systems
Linux/Unix
CategoriesNew
Software Engineering
Requirements
  • General knowledge of operating systems (Linux, UNIX, Windows)
  • Proficiency in databases and administration (relational or non-relational)
  • Understanding of networking basics
  • Experience with programming and APIs
  • Experience with live text chat and customer support
  • Ability to interpret customer requests and provide valuable product and user feedback
Responsibilities
  • Provide unparalleled customer experience
  • Review and test new features before they are publicly available
  • Work with engineering teams to escalate complex customer problems
  • Chat with customers in real time to address questions or technical issues
Desired Qualifications
  • Foreign language skills
  • Previous support experience