Simplify Logo

Full-Time

Bilingual Customer Care and Technical Support Advisor

Posted on 6/5/2024

Blackboard

Blackboard

1,001-5,000 employees

Educational technology service for improved learning outcomes

Education

Entry

Orlando, FL, USA + 18 more

Category
System Administration
IT Support
IT & Security
Required Skills
Communications
Requirements
  • Strong computer knowledge
  • Strong interpersonal skills
  • High School diploma or equivalent
  • Excellent oral and written communication skills
  • Proficiency in MS Office
  • Full professional proficiency in English
  • High-speed Internet Connection
  • Wired connection
  • At least 18 years old
Responsibilities
  • Addressing student families concerns
  • Providing introductory information to new users
  • Resolving end user inquiries
  • Installing, maintaining, and troubleshooting equipment
  • Documenting information into ticketing system
  • Participating in internal training programs
  • Providing efficient resolutions to customer inquiries
  • Handling multiple job tasks

Blackboard Learn by Anthology, an educational technology service, enhances teaching and learning experiences with data-driven interactions that promote student and faculty engagement. This promotes better outcomes and supports learner success. A career at this company offers the opportunity to be at the forefront of educational transformation, contributing to a culture that values data-informed decisions and continuous improvement in educational practices. It's an ideal workplace for those passionate about directly impacting educational advancements and working in a dynamic, supportive environment.

Company Stage

IPO

Total Funding

$134M

Headquarters

Boca Raton, Florida

Founded

1997

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-5%

2 year growth

-18%
INACTIVE