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Senior Manager, Customer Success Training
Posted on 4/30/2022
INACTIVE
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Marketing
Requirements
  • 5+ years' experience in Training, Customer Success, or Growth Marketing
  • Strategic thinker, looks at the big picture and plans for the future
  • People leader, motivates and inspires team members to drive for results, move the line and see the circle
  • Team player, able to manage a team while being an active contributor, facilitating training for up market clients
  • Strong facilitation skills, uses engagement strategies, instructional design principles and adult learning theory to create thoughtful & engaging trainings to excite our customers about offering our benefit
  • Cross-functional, works with Customer Success team to strategize and deliver effective training & resources to drive adoption of the DailyPay benefit
  • Analytical, able to dissect data and use it to make informed decisions to improve business performance
  • Knowledge of Google Suite, Camtasia, and other learning platforms
  • Availability for 25% travel
  • Occasional need to work outside of normal business hours as required to support customers may be required
Responsibilities
  • Familiarity with the methods and principles for designing successful programs to teach, train, and instruct both groups and individuals, including the means of assessing the effectiveness of training (KPIs)
  • Manage and motivate our CS training team to engage our partners, create excitement and internal champions for the DailyPay benefit
  • Responsible for developing training plans that is line with business objectives and strategies
  • Partner with key business stakeholders and employer partners to understand and develop specific training modules that focuses on the needs of the audience
  • Deliver all external trainings; employer portal, user experience, new features and the program value
  • Collaborate with the Customer Success team to identify the needs of the partners to drive growth and understanding of the program
  • Evaluate results of learning courses, monitor appropriate KPIs
  • Continuously recommend efficient training methods and improve the learning & development training program for different targets
  • Coordinate all aspects of training courses and workshops including schedules, logistics and materials
  • Establish partnerships with our Growth Marketing team to ensure the integrity of the brand training content and ensure external brand consistency
  • Liaise with internal teams for on-going feedback to improve both content & service delivery
  • Manage all aspect of analytics regarding the training, ie post training evaluations, participant performance and end of program evaluations
  • Responsible for driving growth through education and identify opportunities for improvement
DailyPay

201-500 employees

Enterprise pay tool
Company Overview
DailyPay's mission is to change the financial system by rewriting the invisible rules of money. They are not just creating a platform that transforms payday, they are creating one that levels the playing field and treats each and every participant equally.
Benefits
  • Competitive Pay
  • Stock Options
  • 401(K) with 4% match
  • Unlimited PTO
  • Medical, Dental & Vision Plans
  • Daily Seamless Credit
  • Free LinkedIn Learning
  • Annual Learning Stipend
  • DailyPay for DailyPay
Company Values
  • Do Your Research: We believe that knowledge is power and challenge ourselves to be lifelong learners.
  • Start Simple: Don’t worry about having all the answers, just get started.
  • See the Circle: We acknowledge that each of us plays an integral role in the company’s success.
  • Pull the Wagon: Each of us is willing and ready to do whatever it takes to move the company forward.
  • Move the Line: We challenge ourselves and push our own boundaries daily.
  • We Win With Diversity: We value each of our unique experiences and how they shape us. We learn from all to build for all.
  • Act Like an Owner: Move forward with purpose and invent the future.