Full-Time
Technical Support
Confirmed live in the last 24 hours
Skio
51-200 employees
Subscription service platform for e-commerce businesses
Entry, Junior
Remote in USA
- Experience with Shopify is required.
- Manage an inbound queue of emails and chat to triage and diagnose technical issues with our merchants. (With the rare Zoom call when needed)
- Work with the technical support team and engineering team to escalate and manage escalations of those issues to ensure constant updates to merchants.
- Assist the team with quality assurance tasks to ensure new features are bug free.
- Assist with documentation creation and updates.
Skio provides subscription services tailored for businesses, particularly those using the Shopify platform. Their system allows companies to easily implement and manage subscriptions, making the transition from other providers straightforward. Skio's platform is designed to be user-friendly for both customers and businesses, which helps streamline the subscription process. What sets Skio apart from its competitors is its strong focus on customer service; clients appreciate the team's quick responses and their commitment to adding new features based on feedback. The goal of Skio is to enhance the e-commerce experience for businesses by offering efficient subscription solutions that foster brand loyalty and customer satisfaction.
Company Stage
Seed
Total Funding
$6.3M
Headquarters
San Francisco, California
Founded
2021
6 month growth
↑ 10%1 year growth
↑ 22%2 year growth
↑ 50%
Simplify's Take
What believers are saying
- Skio's recent $3.7M seed funding round provides a solid financial foundation for growth and innovation.
- The company's focus on a niche market (Shopify businesses) allows for specialized and optimized solutions, enhancing client satisfaction.
- Skio's reputation for excellent customer service can lead to high client retention and positive word-of-mouth marketing.
What critics are saying
- The reliance on the Shopify platform limits Skio's market to businesses using Shopify, potentially restricting growth opportunities.
- As a startup, Skio faces the challenge of scaling its operations while maintaining high levels of customer service.
What makes Skio unique
- Skio focuses exclusively on providing subscription services for Shopify businesses, unlike competitors who may serve multiple e-commerce platforms.
- The company's user-friendly platform simplifies the transition from other subscription providers, making it highly attractive for businesses looking for efficiency.
- Skio's strong emphasis on customer service and responsiveness to feature requests sets it apart in the competitive e-commerce sector.
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