Full-Time
Technical Support
Confirmed live in the last 24 hours
Skio
51-200 employees
Subscription service platform for e-commerce businesses
Entry, Junior
Remote in USA
- Experience with Shopify is required.
- Manage an inbound queue of emails and chat to triage and diagnose technical issues with our merchants. (With the rare Zoom call when needed)
- Work with the technical support team and engineering team to escalate and manage escalations of those issues to ensure constant updates to merchants.
- Assist the team with quality assurance tasks to ensure new features are bug free.
- Assist with documentation creation and updates.
Skio provides subscription services tailored for businesses, particularly those using the Shopify platform. Their system allows companies to easily implement and manage subscriptions, making the transition from other providers straightforward. Skio's platform is designed to be user-friendly for both customers and businesses, which helps streamline the subscription process. What sets Skio apart from competitors is its strong focus on customer service; clients appreciate the team's quick responses and their ability to introduce new features based on feedback. The goal of Skio is to enhance the e-commerce experience for brands by offering efficient subscription solutions that foster trust and satisfaction among its diverse clientele.
Company Stage
Seed
Total Funding
$6.3M
Headquarters
San Francisco, California
Founded
2021
6 month growth
↑ 6%1 year growth
↑ 16%2 year growth
↑ 41%
Simplify's Take
What believers are saying
- Growing demand for subscription models boosts Skio's market potential.
- Shopify's expanding market share increases Skio's customer base.
- Skio's focus on customer experience aligns with e-commerce trends.
What critics are saying
- Increased competition from established platforms like Recharge.
- Dependence on Shopify exposes Skio to platform policy changes.
- Emerging privacy regulations may increase operational costs.
What makes Skio unique
- Skio offers a user-friendly subscription platform tailored for Shopify businesses.
- The company is praised for its excellent customer service and responsiveness.
- Skio's platform is efficient, easy to implement, and supports seamless transitions from competitors.
Help us improve and share your feedback! Did you find this helpful?