Operations Manager

Care Delivery

Posted on 5/24/2024

Charlie Health

Charlie Health

1,001-5,000 employees

Virtual intensive outpatient mental health care


Nashville, TN, USA

Required Skills
  • Independently licensed clinician, preferred
  • 3-5+ years of relevant work experience in healthcare operations, crisis preferred
  • Excellent track record of managing and motivating high-performing teams
  • Experience with managing virtual teams highly preferred
  • Ability to interpret and utilize data / individual metrics to manage team performance
  • Experience translating business needs into actionable processes and technology enhancements
  • Exceptional communication, interpersonal, listening, and relationship-building skills
  • Resourceful with a natural ability to structure and solve ambiguous business problems
  • Proactive self-starter and natural multitasker with a willingness to “be scrappy”
  • Passion for mental health
  • Work authorized in the United States and native or bilingual English proficiency
  • Able to work a hybrid schedule of 4 days/week in our Nashville office
  • Monitor crisis queues and ensure timely response and intervention for clients experiencing acute distress or harmful behaviors
  • Collaborate with the clinical team to assess client risk, develop crisis intervention plans, and ensure appropriate follow-up care
  • Occasionally 'roll up your sleeves' and perform frontline tasks to ensure operational efficiency and team support
  • Ensure all required documentation is completed accurately and in compliance with company policies and regulatory standards
  • Monitor team compliance with documentation requirements and provide guidance and support as needed
  • Provide ongoing support, coaching, and training to Crisis Managers to enhance their skills and performance
  • Conduct regular performance evaluations and provide constructive feedback to support individual and team development
  • Conduct case consults with Care Team members as needed to ensure coordinated and comprehensive care for clients
  • Identify opportunities for process improvement and implement strategies to enhance the efficiency and effectiveness of crisis response protocols
  • Collaborate with leadership and cross-functional teams to develop and implement new crisis products and services to better serve our clients
  • Ensure that all crisis response activities adhere to quality standards and best practices, driving continuous improvement in service delivery and client outcomes
  • Monitor and analyze metrics related to crisis response performance and implement corrective actions as needed to achieve key performance indicators

Charlie Health provides a virtual Intensive Outpatient Program (IOP) for adolescents and young adults, leveraging virtual technology to offer evidence-based, personalized treatment plans for various high-acuity mental health conditions. The program integrates supported groups, individual therapy, and family therapy to deliver comprehensive care through virtual IOP sessions.

Company Stage


Total Funding



Bozeman, Montana



Growth & Insights

6 month growth


1 year growth


2 year growth